Kia Motors AmericaReviews of kia.com

*COMPLAINT** I FEEL ROBBED, DISRESPECTED AND DISGUSTED! I HAVE ALWAYS PAID MY CAR NOTE ON TIME BUT I RAN INTO A HARDSHIP AND HAD TO PAY IT A WEEK LATER WHICH RESULTED IN YOU ALL TAKING A DOUBLE PAYMENT - THIS HAPPENED JULY 1ST/7TH AND HERE WE ARE THE 22ND AND I’M BEING TOLD I STILL HAVE TO WAIT AN ADDITIONAL 16 BUSINESS DAYS TO RETRIEVE MY FUNDS! THIS IS COMPLETELY INAPPROPRIATE AND CARRIE SPECIAL AGENT WAS EXTREMELY RUDE AND UTTERLY DISRESPECTFUL! $811 is A LOT TO WAIT OVER A MONTH FOR! AWFUL! THIS IS THE WORST EXPERIENCE OF MY LIFE AND AS A CUSTOMER I FEEL EXTREMELY UNDERVALUED AND UNAPPRECIATED!! WITH EVERYTHING WE HAVE HAD TO FACE WITHIN THE LAST FEW YEARS AND IN MY LIFE THE LAST MONTHS ALONE - THIS SHOULD BE THE LAST THING I SHOULD HAVE TO BATTLE, EXPERIENCE! I AM UTTERLY DISGUSTED AND COMPLETLY DISAPPOINTED- THERE IS NO REASON I WAS TOLD I WOULD HAVE MY CHECK IN 10 BUSINESS DAYS WHICH IS EXTREMELY TO LONG AS IS BUT TO HAVE TO WAIT A MONTH AND SOME CHANGE WHEN YOU TOOK IT VERY QUICKLY IS BEYOND SICK!!! CUSTOMER SERVICE SUCKED EXCEPT THE LAST LADY I SPOKE WITH! CUSTOMERS HELP MAKE YOUR BUSINESS AND YOUR FOCUS SHOULD BE MAKING THINGS CONVENIENT AND EASY FOR THEM!! NOT CREATING AND ADDING ADDITIONAL STRESS TO THEM!!! I AM RANTING ONLY BC I AM LIVID!!!!!!! UGGGHHH THE WORSE!!!

I’ve had this car for one month now, and it’s literally been in service for half of it. 2 days after I bought the car, brand new with only 50 miles on it, the engine stops while I’m driving. So I take it into the shop and 2 days later the car is sent back citing “it was a blip. No issues found.” 1 week later the engine shuts off while it’s driving again. This time the car is in the shop for 12 days and they still haven’t figured it out. I got the car back and we have to wait till it happens again, AFTER which they’ll install a diagnostic tool hoping it will happen a FOURTH time. This is such an inconvenience having to drive back and forth during a work day…and them having me basically test the car for them. This was my first KIA and will most likely be my last. The headaches are just not worth it. I wish I had just gone with the Toyota Sienna or Honda Odyssey. Looking through some of the reviews here...I really wish I had checked this site before buying a Kia.

If I could rate zero stars I would. My life and my little ones life have been in apparent danger for years because we never received a “software update” I have never received a letter for this update. Because of this no update the car stopped telling you when things are going wrong. It does not even bother to tell you when engine your is failing. It completely shut off on us while driving. It could of gotten us killed on the highway. We are told we are out of luck and have to replace the entire engine which is now as much as the car. I was such a big fan before all of this happened. The customer service is garbage and so is the company.

I would not trust Kia car neither should you because they just send me a letter month ago saying I have some kind of wrong Hecu ‘s electrical circuit board that they put in my 2014 shortage car. And it also states that because of that wrong part my car can catch on fire 🔥. They said it’s safe to drive my car in highway until I start smelling some kind of weird fire smell but they won’t write that on paper because they don’t want to responsibly for your or your loved ones life. I don’t know about anyone else but I don’t feel comfortable for my dad to drive this car in highway knowing that it might get caught in fire so I asked them if they provided some kind of car just till the right parts for my dads car comes in and they said they can’t do that. And after while they hung the phone up”. It doesn’t say any where in letter that if your vehicle were to caught on fire they will take the responsibility for it. Be safe people stay away from Kia cars

I had an experience with hitting a deer before Christmas time 2021. Took my car into The Body Shop It sit there for 7 months It was not on The Body Shop Kia could not get the parts needed to fix my car. I forgot to say it's a 2000 and 2022 Kia Sportage. So I called Kia multiple times before I actually got a case, I was asking them to buy the car back because it takes so long to repairs. I knew that was a long shot so I also asked for reimbursement for the rental for the rental car for the extra car I had to buy cause I ran out of rental money I asked for reimbursement for cost that I had to spend while the whole time my car was sitting in the shop waiting on parts from Kia. Now let's get into when I called them I called them multiple times never gotta answer waiting on the phone for hours and hours at a time So the 1st 3 times I gotta hold of somebody they were very rude they didn't really want to speak to me and didn't care about my situation they are like basically Boo hoo there's nothing we can do so my case got escalated. I bought 6 Kia's I don't feel like a value customer the way they've been treating me I just got reached back out to say that they weren't gonna do any of those things that I requested from them, the only thing they said that they are going to do on my behalf is to check to see if the parts will be made faster if I have this situation again. COME ON KIA SMH, OMG WOW WHAT GREAT customer service. I was gonna be a Kia lifetime member but I can't wait to get rid of these cars I will never deal with them again.

Do not buy a kia!! Burns oil, kia won't do anything to make it right. I have a 2014 forte that burns around 3 quarts between oil changes, my mother in law has a sorento that burns 7. We were both told by the dealership after having a diagnostic test that the engine will have to seize before they will fix it. They're cheap for a reason, spend the extra and buy quality. These cars are junk!

I purchased my 2020 Kia Sorrento April 5, 2021 and May 11, 2022 had to get a jump start in Walmart parking lot.(1 year ownership) I contacted the dealership that I purchased it from and got an appointment that day, stating it would be a 2 hour diagnostic check?? I sat there for an hour and half they came and told me it was indeed the battery (insert eye roll) then told me the cost of $319 this included the cost to install the battery! I then had to wait another 1/2 hour while they installed my battery! I contacted KIA customer support and was told that there was not anything that could be done to my out of pocket cost for the battery because the car batteries only last 36,000 miles or 3 years, they asked my mileage which was 49,999 miles! I guess if I don't travel then my battery will last longer!!! I love my KIA and did a lot of research before purchasing my very first new car! We have lost the customer service factor and that is just sad!

I purchased a 2015 Kia Optimia in March of 2016, it only had 7 miles at the time of purchase. I always kept us with my regular maintenance schedule at Kia. In May of 2021 I had a message come across my console of a possible engine problem. I immediately took it to Kia and was told there is nothing to worry about. In July of 2021 I experienced engine trouble where my car would not accelerate, stuttered when being driven and very low power. Kia understood the issue right away and told me my car fell under the Kia Engine Recall. After almost 3 weeks in the shop I was able to retrieve my vehicle. I have continually filed claims for rental reimbursement under the Kia Engine Settlement guidelines and Epiq continually denies my claims in spite of the requested information being sent in. After my 3rd denial I requested an Arbitration hearing, in January. No response on a hearing date. In late March I filed a complaint with the BBB. I received notification from BBB that they were closing my case for lack of response from Epiq, the settlement administrators or KIA. Of course they will let it sit for 30 days because they know the BBB will close the case, which is frustrating because there is no resolution. I have continually had the Engine Control issue come up on my car and don't trust KIA to repair it correctly nor reimburse me for expenses. I will continually fight this until Kia takes responsibility and Epiq pays the claim settlement.