Kia Motors AmericaReviews of kia.com

Bonjour, même une étoile est trop bien noté pour un service honteux, des employés non qualifiés et non formés sur leur plaforme. Des voitures neuves qui tombent en panne à 900km de chez nous et pas de prêt de véhicule car nous avons choisis plutôt le rapatriement dans notre maison avec notre bébé alors qu’au téléphone on nous promet un véhicule de location une foi de retour dans notre région. Fuyez !!

If I could, I'd give them zero. Kia costumer support did nothing to help me. I asked to speak to a manager multiple times and every time I was transfered to the same guy who pretended not to hear me. Worst experience of my life after having an engine go out, and the replacement go out after 2 months. I'm never going back to kia, nor any car brand connected to them. I will never suggest their cars. I'm in debt as a 26 year old an incredible amount after this. I hope someone tries to reach out to me after this God awful experience.

I unfortunately own a 2023 Kia Telluride. This is our third Kia in a row and our second Telluride. In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia can not provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it. I have been in contact with Kia Customer care and been lied to multiple times and my wife has been hung up on once she mentions the case #. Mark at Kia told me he was going to handle this and get back to me that same day. He promised to contact Sonny’s Body Shop that is doing the repair work and Williams Kia who they ordered the parts through and figure it all out. That was over a week ago. Mark lied. The next lady I spoke with told me I was stuck with Mark and that she would leave him a message and that was all she could do for me. I asked her for a supervisor, got a voicemail, and of course never heard back. Kia has blocked me on social media and told me they don't care about my issue. This is not a company you want to deal with.

I’ve had my 2015 Kia Optima MAY OF 2021 so ive had it for ONLY 2 years. My cars engine suddenly shut down on the highway June 7th 2023 , Its AUGUST and hasnt a damn soul did anything about this. I was told by the dealership I got it from named Koons of Kia in Woodbridge VA that the engine is seized due to a software recall not being performed. Ok cool so when did this recall get addressed to me? I call corporate and ask and they inform me the recalls came out 2018 and 2020. So explain to me why Im being held liable for this recall performance if nobody ever mentioned a thing to me. For starters KIA as a whole is full of it and the fact Im sitting here stressing going without a vehicle for 3 months and there isnt a soul concerned nor helpful… Is insane. Im sueing KIA see ya in court! and I advice no one to EVER purchase a KIA EVER. they are crappy cars and people

First of all the Kia Forte is supposed to be deemed one of the most reliable cars. From what I am seeing it is one of the most reliable cars to get stolen! These so-called privately owned franchises don’t seem to want to carry out service warranty, issues or recalls and when you call corporate all they seem to be able to do is apologize and take grievance complaints and give you a case number and make excuses after you’ve been on hold with them for hours and disconnected numerous times. And even though you have given them your name and phone number, you do not get a call back from them after being disconnected, which is normally good business practice.

I bought a 2015 Kia optima in 2016. In 2018, the radio screen went out then I kept having to replace the headlights and tail lights because they kept going out monthly, it seemed. So obviously there was some electrical issues. Then, the windows passenger windows stop working in 2021. At 125,000 miles and staying on top of oil changes and car repairs, the engine locked, and I’m still paying off the car. This car gave me so much difficulty while owning it. I wanted to make everyone aware of the issues and highly recommend NOT buying a KIA . It’s absolutely terrible. I will never purchase a Kia again. Very unreliable.

If I could give them a 0 I would! When Kia's started getting broken into and stolen in my area, Kia refused to provide us with a Club for the steering wheel. After our vehicle got broken into twice and the window got smashed both times they refused to help pay for the new windows or do the service themselves. They also blew off my calls. Then my husband locked the key in the car accidently and they made him wait over an hour before informing him he was "too far" for them to come out and help him. They instead told us to file a claim with our insurance, which would negatively effect our insurance score and rates! I had to leave work early and drive an hour to bring him the second key. When I asked to speak to a manager they ignored my call and have yet to call me back. Kia sucks, and there vehicles are made horribly and cheaply as well! NEVER BUY A KIA!!!!

I would give Kia customer service a zero if possible. On hold for over an hour to find out if the intake manifold is covered on a 2018 Kia Sportage under the 10yr/100,000 warranty.