Kia Motors AmericaReviews of kia.com

Im totally unhappy with Kia in Fayetteville NC, Service Department, they are trying to tell me that I punched a hole under my hood and that’s why the engine light stays on who the hell would do that they know damn well that engine light been on like that for months . It still under warranty they don’t want to fix it. It’s a 2020 Kia Sportage. All I want is for them to honor the repairs. This is the 3rd time I have taken my car to them to fix the engine light. Now service is saying there is a hole under the hood which is causing the engine light to stay on really

The worst! The quality of the car is bad but to make matters worse, their customer service is horrible! They truly don’t care about their customers. I was sent a safety recall letter that basically said that there’s a part in my car that is defected and it could cause the engine to catch fire. The signs to look for are the smell of burning rubber and smoke. There is no remedy as of now for this issue. In order to get my car inspected because I was getting alerts on my dashboard, I had to get it towed and taken to a dealer to get inspected. However, they told me that I would have to pay for the tow and I would have to pay for the rental while it was getting inspected or if something was wrong with it. Called my local Kia who told me I had to get on the waiting list to get it inspected. They said, as of now since there’s no remedy the only thing I can do is drive the car, and hope that the engine doesn’t catch fire. You would think since they built a car with such a default that they would make accommodations to make their customers feel safe but no, they do not care. If you’re thinking of buying… don’t !

This is the worst company I’ve ever dealt with I’ve been on phone for 4 hours trying to talk to someone and they disconnected me after a couple minutes and no one has even been able to hear my problems , I will tell everyone to never buy or lease a Kia from any state , this is insane !! I’ve never been so disappointed in my life started to try to talk to a person at 1030 am and it’s now almost 4

I bought my KIA Sportage Hybrid at “Jersey City Kia” dealership located in Jersey City, NJ. The problem started right after I signed the contract. Firstly, I was appalled to discover that the dealership attempted to sneak in additional fees, totaling $1400, into the contract without my knowledge or consent. It was only after I carefully reviewed the contract at home that I noticed these unauthorized charges. They also underpaid for my trade-in car by a $1000 of a price that was agreed upon. This discrepancy only came to light after I carefully examined the contract at home. This deceptive practice was an attempt to scam me out of my hard-earned money. Upon returning to the dealership and demanding a resolution, the staff only agreed to redo the contract after I threatened LEGAL ACTION. Secondly, the dealership exhibited a blatant disregard for honesty and transparency. I purchased a new vehicle and entrusted the dealership with the responsibility of registering it on my behalf. However, they continuously lied to me about the registration process, attributing the delay to the DMV. Frustrated by the prolonged delay, I took the initiative to contact the DMV myself, only to discover that the car HAD NEVER BEEN REGISTERED! It was only when I confronted the dealership and threatened LEGAL ACTION ONCE AGAIN that they finally took action. This level of deceit is not only disconcerting but also undermines the trust I placed in Kia and its authorized dealers. Thirdly, the dealership failed to provide me with the necessary inspection sticker or any instructions on how to obtain it. Consequently, I was unknowingly driving without the proper documentation, which resulted in me being fined. This NEGLIGENCE on the part of the dealership is both unacceptable and avoidable. It is the responsibility of the dealership to ensure that all necessary documentation is provided to customers, and their failure to do so has resulted in unnecessary inconvenience and financial penalties. When I contacted KIA regarding those issues, I got NO RESPONSE WHATSOEVER! I sent requests to customer care and wrote letters to KIA America headquarters, but no one EVER contacted me. Customer service is nonexistent with this company and if you ever need it you’re on your own. The company just doesn’t care what the local dealership do. They also tell you that they have the best warranty in America but what they won’t tell you that it’s virtually impossible to get your car serviced when something breaks. For example, scheduling an appointment with the local service station in Staten Island: one month waiting time. ONE MOTNTH! So good luck to you if something is broken in your car, you’ll be waiting for a month until they even get to diagnose the issue. To sum it up: DO NOT BUY KIA! I made that mistake once and I’ll never gonna do it again!

Kia optima has an oil consumption issue. uses 1 quart of oil every 500 miles. kia spec is 1 quart every 1000 miles. Kia had me take for an oil consumption test showed it was okay although every 500 miles i check oil levels and its low. Kia is unwilling to help me. they sold me a lemon

I have been a loyal customer of KIA for over 20 years. I have bought all of my KIA’s from the same place in Crystal River FL. The dealership recently changed to Jenkins. I will never buy a vehicle from any of their dealerships again. Their salesman are the typical fast talking sales people you hear about. The trade in price changed several times, the down payment changed too. By the time it was finished I was not sure what I was paying. That’s on me. Then I met the smooth talking financing person, again talked about everything but the pavements. Talked about the warranty and I didn’t understand that I was buying a 10 warranty that I didn’t really need. When I did I got the dealership to rewrite the contract. When I went in to sign the paperwork the interest rate went up almost 3%. They were going to make up the lost money on the warranty by increasing the interest rate. No one at KIA American tried to help me with a terrible dealer. KIA just lost a 20 year customer.

Car crapped out at 12k miles. Company doesn't really care. Leased car been out of service over 3 months and refuse to waive my lease payments. So I get to pay something for nothing.

I would also give this company a 0 if I could. We have a dead and useless 2015 Kia optima that was brand new when purchased. (Now with 135,000 miles on it) We have moved a few times since then and did not get notice of the ‘upgrades’ needing to be done. When we finally did go to get them done…the car was fine. We called the dealership to inquire about the upgrades and the problems everyone was having and this really messed everything up. Somewhere in our file it states that we were having engine trouble, because we called to inquire. The dealership did the upgrades then shortly after, we had the problems. They have denied the engine replacement. I had one person at Kia customer care that was great and helpful. And come to find out she transferred. The rest of the people in there are short and unhelpful. The settlement was actually written so it WOULD exclude people. Because it was not written as a ‘recall’ they have no responsibility unless you did/do the knock sensor. It’s honestly appalling. They deliberately found a way around having to replace engines in all the cars. Kia is a billion dollar company and their refusal to stand behind their cars is wrong on so many levels. It’s a company of the rich get richer and the rest of us are stuck. I will never own another Kia…and I am hoping this post may help one person make a better decision and not purchase from Kia. A company that does not FULLY stand behind their cars (with a recall that HAS TO FIX ALL THE CARS) is dishonest and not worthy of your business.