Kia Motors AmericaReviews of kia.com

Kia Corporation Fails to Honor Buyback Agreement – Six-Month Ordeal My experience with Kia Corporation has been nothing short of a disaster. After my 2020 Kia Telluride suffered from persistent engine and transmission problems that couldn't be fixed, Kia offered a buyback as a resolution. I signed the buyback agreement, expecting a prompt resolution. However, it has now been six months, and Kia has failed to honor their commitment. From the moment the buyback agreement was signed, I was assured that the process would be quick and straightforward. Unfortunately, that has not been the case. I have been met with endless delays and a lack of communication from Kia. Each time I reach out for an update, I'm given vague assurances but no concrete action. The six-month wait has been incredibly frustrating and inconvenient. I'm left with a defective vehicle that I was promised would be bought back, causing me significant stress and financial strain. The lack of urgency and accountability from Kia is astonishing and unacceptable. Kia's customer service throughout this ordeal has been disappointing. Despite numerous follow-ups and attempts to escalate the issue, I have yet to receive a satisfactory resolution or even a clear timeline for when the buyback will be completed. The lack of transparency and responsiveness from Kia has left me feeling neglected and betrayed. This experience has completely eroded my trust in Kia. For a company that claims to value its customers, their actions have shown the opposite. The failure to honor the buyback agreement in a timely manner is a glaring example of poor customer service and management. I strongly advise anyone considering a Kia vehicle to think twice. The company's inability to follow through on their commitments and the lack of support during this challenging time have been extremely disappointing. Save yourself the frustration and choose a brand that stands by their word and values their customers.

Take timely responsibility on a dangerous recall, and not put it on the customer by telling them to park the vehicle outside for 2 months. Unacceptable response to issue involving possible malfunction and fire hazzard with Telluride seat. They should fire everyone in customer service for the main company. No help what so ever and very rude. I will never buy another one and I'll be sure to tell everyone that i know not to.

I took my 2021 Kia Sportage to Kia to get the motor replaced they replaced it 38 days later had to get a rental for 38 days now om trying to get reimbursed for my car rental Kia told me 60 days after it got approved I would get an email to set up direct deposit for my reimbursement.well we are over 60 days now sinc my claim got approved and Kia says they are backed up on payment reimbursement well that's not my fault I didn't put the bad motor in the Kia cars so Kia needs to do something better because what they are doing lieing to the customer

Took my 2021 Telluride to local dealer due to apparent problem with transmission. Mechanics didn't know how to diagnose and had to keep sending data to technicians on the west coast. Took 2 weeks to figure out we need a new transmission, a week to get approval to replace it under warranty, and now we're being told it's scheduled for repairs more than 4 weeks after that. In total, it's looking like a 7-week process. They've provided no loaner, and they're offering less than $50/day for a rental car (where can I find a 7-seat rental car for that price??), which I have to pay for up front and HOPE for reimbursement on later (which would take over a month to be processed and paid). Kia "Customer Care" has been rude (repeatedly talked over me with no suggested resolution) or nonresponsive. All the poor service at the dealership and Kia corporate almost made me forget the initial problem - THIS VEHICLE NEEDED A NEW TRANSMISSION AFTER JUST 4 YEARS. Will never buy a Kia again.

La concession d’Angers est catastrophique, le service sav ne donne jamais de nouvelles, vous êtes obligé de vous déplacer en agence pour avoir des infos. Voiture bloqué depuis 6 mois pour une boîte de vitesse… Je vous déconseille l’aventure Kia.

This is the worst experience I have experienced with buying a car. I fell in love with a kia after seeing it at the Toyota dealership where i purchased my current vehicle and i just had to have one i guess. So i went into ken garff kia in avondale arizona and check out a kia sportage .. the sales guy jay was cool very laid back .. after spending a good amount of time there they came back to me with a offer.. im like ok bet! i went into the finance department and sign all the documents for my approved application and so on. week after week i get a phone call from Jay Doden the finance manager saying they needed check stubs so they can give me a better deal and im like ok.. another phone call the following week asking me question about my partners income because they were just trying get me a better deal.. they even have the bank call me and he’s asking my question about my partners income .. here we are almost a month in and they are still calling me. So i got so frustrated i asked them to keep the deal i have instead of trying to get me a new deal .. then all of a sudden Jay Doden tells me that I was never approved for any loan! What! All the paper work i signed said I was .. and why didn’t they tell me this day 2 345678 they are some liars and scammers! what pissed me off more then anything is i sent Jay Doden a email at 2pm and said this is fishy and i will just bring the car back and take my car back .. and this thief identifier ran my credit at 6pm with out my permission!! anybody would be crazy to purchase a vehicle from here just based off lies after lies after lies.. after reading most of the reviews I am so thankful I took my lexus back and gave them their piece of S$&@!

I am writing this review to express my frustration and disappointment with my 2015 Kia Soul !. Despite regular maintenance and proper care, my vehicle has been consuming excessive amounts of oil, which has resulted in frequent top-offs and unnecessary expenses. I have tried to address this issue with Kia Motors Customer Service, but their response has been unsatisfactory. They have failed to provide a solution or take responsibility for the problem, leaving me feeling ignored and disrespected as a customer. I urge potential buyers to consider this issue before purchasing a Kia Soul. It's important to prioritize reliability and durability in a vehicle, and my experience has shown that this model falls short. Kia Motors Customer Service, I hope you take note of this review and take steps to address the excessive oil consumption issue in your vehicles. Your customers deserve better. #KiaSoul #ExcessiveOilConsumption #PoorCustomerService #DisappointedCustomer. Case Number 5393377

My son bought the extended warranty on his Kia. The engine needs replaced and his local dealership has sent all the paperwork in to get the ok to replace it. The corporate office keeps giving them and my son the runaround and even hung up on my son. Don’t buy a Kia, they don’t want to stand behind their warranty and their customer service is rude.