Kia Motors AmericaReviews of kia.com

23 Sorento multiple issues- still not resolved 1 year later. Driving down interstate with small children in the car, loaded down with fireworks for the 4th the car literally dumped all fuel and gas light came on after making a bumping noise. Called roadside assistance & a friend to come pick us all up (roadside assist gave an eta of 4am the next day this occurred at 5pm). Found out that the drive shaft rubbed holes in my gas tank, they fixed that. Then the radio and dash went completely black, no radio, no safety alerts, no speedometer, nothing. Took it back to kia and they ordered a new head unit which took almost a month, no prob they gave me a loaner. Then the brake peddle started bumping really bad and this is at around 10k miles, rotors had to be turned warranty covered it, back in a loaner. Then the safety features once again quit working, reset head unit after calling dealership and they worked a little while, now they are intermittent only work at random. At 18k now the brake is bumping again, not covered this time states it’s my fault since I obviously hit brakes hard(45 and this is the FIRST time in my life I e ever had this issue, so not likely) so Kia agrees to fix it one time a a courtesy since so many issues but won’t pay for a rental or a loaner. So this being my only vehicle I have to pay out of pocket for a rental in order to drop off this crappy car to be fixed. And I still have no safety features which I paid for the pkg to have, they have no estimate on when they can get the car in and now if it doesn’t happen then the “courtesy” will expire. DO NOT BUY KIA!!!

I wanted to lease a Kia just for 3 years, the the manager tricked me and did it for 4 years, I didn’t see it, and my wife signed, this happened at Kia in Lynn, MA. This is my second lease and will be the last one.

My 2020 Kia Sorento’s engine died at only 37k miles. It’s been at the dealership since February (it’s now July) as we wait for a new engine. We have not been provided a loaner car or reimbursed for our rental car fees. We were forced to lease a new car for our family while still paying payments on this Sorento. We pay insurance and payments on a car we haven’t seen in 5 months. DO NOT BUY A KIA.

Bought a preowned 2018 Kia optima. Drove it around with no issues for like 60k miles. I bought the extended warranty with the car (it wasn’t cheap). Ended up having oil consumption issues. Took it to the dealership where they made me pay 100 bucks for an oil consumption test, whatever. Drove it for 1k miles and found out it burns 1.3L of oil in 1k miles. They proceeded to tell me it’s normal, and they can do a combustion chamber cleaning, which was priced at 1k dollars. I got very upset with this because apparently the extended warranty doesn’t cover it. Do not recommend, they lost a customer forever

Have a 2019 kia soul with 85,000 miles that I bought brand new in 2019... May 18th of 2024 I was on my way to work when the oil light started flashing and my car sounded like it ate rocks, and the engine seized immediately after. Had it towed to Kia Country in Charleston, SC. Dealership does not provide loaner cars, and they only submit for a $240 max reimbursement AFTER you have a Kia diagnosis. Engine spun a rod bearing, they told me it would be two weeks before they could even look at my car. Dealership had my car for 29 days, replaced the short block assembly and upon inspection they told me I only needed new brake pads. Took my car to have brake pads replaced and ended up needing four new rotors, which was $900 dollars. I've had my car back for two weeks to the day, and had the exact same thing happen again, leading to an engine seizure. I started calling Kia country at 0900 on 7/1 when they opened asking to speak to the service manager, and was not able to get in touch with them until 1500. Kia Country refuses to have my car towed in, although I strongly feel they should as I've had my car back for 2 weeks. Now they are telling me they won't be able to look at my car until August. Customer service is awful, and accomplishes absolutely nothing.

When KIA was hacked they refused to accommodate their customers and insisted that you have a VIN number to make an appointment even though they could not input the information. Obviously, VIN numbers are not one of those numbers that customers memorize so this is an inconvenience for the customer. The message is you are reliant on us so you are just the customer and you will do it our way or there will be no appointment. Take it or leave it. That is poor customer service however you slice it.

I purchased a new 2022 Sorento SX Prestige in February 2022. After a few months, a friend was following me and after reaching out destination stated excessive exhaust fumes were emitting from my vehicle. A few weeks later my grandson was riding in the third row and complained about the fumes. Since I had a less than 2k miles on the vehicle, I contributed it to a burn in period. It is two and a half years later and the problem has gotten worse. I took the vehicle to a dealership in West Covina, CA and they stated in order for them to conduct a diagnostic, the vehicle would have to remain on the lot for at least 3 week while they work through other scheduled diagnostics. Like other customers complained, they do not provide courtesy cars. Needless to say, when people inquire about purchasing a Kia, I warn them about poor customer service. Keith

2018 Kia Soul engine died at 104000 miles, proof of regular oil changes. Denied new engine due to not having the KSDS update. I am the 3rd buyer and was never notified of the update needed. This is Kia’s loop hole to not stand behind their faulty engines that they knew were faulty and kept putting them in cars anyway. The KSDS update does not show up on the recall lists either. I learned of this law suit from a mechanic after my engine died. Now I’m stuck with an expensive yard ornament that I’m still paying for. Never Never buy a Kia or Hyundai.