Kia Motors AmericaReviews of kia.com

I purchased a 2020 Kia Telluride from a dealership (Dodge) in Ohio in 2023. When I looked at the vehicle, I noticed a Candian sticker on the door frame. I really didn't give it much thought...other manufacturers have vehicles built in Japan, Mexico, etc. After purchase, which the dealership did not tell me about the Telluride being a Canadian import, I called Kia America to check on a recall. Kia America could not find the VIN in their system, and referred me back to Kia Canada. After several calls on hold for a long time, I finally talked with a customer rep that said the vehicle had to have a letter of compliance stating that any open recalls had to be performed before Kia Canada would provide a letter of compliance that Kia dealerships in America could then provide necessary recalls/repairs, etc. After getting a dealership in Missouri to provide a recall on a wiring harness issue, (that our Telluride did not have), Kia Canada did provide a letter of compliance. (When we took the Telluride in to the Missouri dealership, they could not find the VIN in their system, and jumped through some hoops to be able to enter the VIN into their dealership records. They were very nice, and helpful, and we thought all was well, and actually performed another recall requiring a software repair concerning the parking brake) Recently we received the latest recall about the driver's seat function button that needed repaired. I took the Telluride back to the dealership that had helped us in Missouri, and they ordered the necessary parts for the recall repair. After several days, the nice service manager called me and stated that Kia (America) could not provide the necessary recall parts since the vehicle was a registered Canadian vehicle. This seemed absurd to me, since all Tellurides are produced in Georgia, and that parts should be available regardless of where the vehicle was registered. Long story, next, of trying to contact Kia Canada. After several emails and several on hold phone calls, (probably a total of 2 hours of on hold over the times that i called back.), the representative said that it would need to be escalated to another department and "they"would get back to me asap. This is where I became very frustrated and tried to get the representative to help me, and although I didn't lose my temper, I was very firm, again asking for help. I never heard back from them, and decided to sell the Telluride to a GM dealership, to take it off of my hands. I lost about $6,000.00, because i could have sold it on FB Marketplace, and had a buyer, but because I couldn't get the recall parts, they backed out. (I don't blame them.) Never again will I have anythng to do with Kia. There customer service, at least in Canada, was horrible, and the fact that Kia America couldn't somehow get the needed parts , was beyond common logic. Granted, I should have checked the Canadian registration when first purchasing the Telluride, but had no idea of what was in store, especially when it came to recalls, and the fact that the VIN couldn't be cross-referrenced. When I sold the Telluride, it was out of warranty, but if I needed warranty repairs, while still under the warranty limits, I would have been required to take the car to Canada for a warranty issue. Warning to anyone, looking at a Kia with a Canadian sticker on the door panel.....buyer beware. I liked the features and ride, etc with the Telluride, but Kia has some real problems with customer care and their relationships between Kia America and Kia Canada. I hardly ever write reviews, but felt that I needed to do so, if it would help anyone else, considering a Kia.

Kia will not honor the engine recall. My 2017 Souls engine blew up due to the engine recall. It been since December 2023 when the car was towed to the dealership in Alhambra California. The dealership tried to smell me a new engine while I was still under warranty and they have a engine recall. It's been almost 9 months and thousands of dollars arranging transportation when the engine blew up. Kia sucks and they told me that they won't cover the recall issue. I'm sueing Kia America for dereliction. DON'T purchase a Kia unless you want to replace it at your cost. They are not an American company and they don't care if they take advantage of Americans. BUYER BEWARE!!! My case number is16354063 and I will be glad to share my experiences with anyone who would like to avoid Kia. I will be advising the international association of firefighters union as to why no firefighters should purchase a vehicle from a company that won't stand behind their recall. DON'T PURCHASE A KIA UNLESS YOU WANT TO BE DISAPPOINTED!

I bought a new Sportage 3 months ago when it came time for my first oil change (3000 miles) I called with a 300 mile margin to make sure I got in. I called no one would answer the phone for two days. Then went to customer portal and set up an appointment (the earliest time was 20 days). Time passed I arrive and they had no clue or appointment slot for me. I'm now over the scheduled time for required initial oil change but they are unapologetic give me a time 8 days on. On top of that now my Kia portal where I had requested an appointment won't let me in. I now see why KIa has such awful reviews. I made a mistake buying this care before reading reviews.

I agree with most of the complaints, except so far crown kia in tampa bay has been good. saying that I wouldn't give 2 cents about corporate Kia, in CA. I have written the customer service twice WITH NO RESPONCE FROM CUSTOMER SERVICE Big mistake buying from Kia, first and last time I would have been smarter to stay with Toyota Steve S Tampa bay

I am extremely dissatisfied with the service I received from Kia regarding my 2014 Kia Optima Hybrid, VIN KNAGM4AD4E5066215. My experience began with a series of severe issues that put my safety at risk and led to unacceptable customer service. Initially, I brought my car in for repairs, and the service department assured me that the issues were resolved. However, just under two miles from the service center, my car broke down on the highway, creating a dangerous situation. Despite this, the service team claimed to have fixed the problem on my second visit. Yet, shortly after leaving the service center, I experienced the same breakdown issue again. Frustrated and concerned for my safety, I returned the car to the service department for a third time. This time, I was shocked to be informed that I needed to pay $15,000 for a hybrid battery replacement. This exorbitant cost was never communicated to me beforehand, and the service staff’s response was to direct me to the sales department in an attempt to sell me a new car, rather than addressing my concerns about the service. I reached out to Kia's customer service, who assured me that they would work on getting Kia to cover the cost of the battery replacement. However, it has now been a month since I last heard from them, and my issue remains unresolved. This entire experience has been deeply disappointing. The safety of my vehicle was compromised, and the customer service has been inadequate. I am left feeling that Kia is not standing behind their product as they should. I will continue to escalate this issue and seek a resolution through every available channel until it is addressed properly.

They have promised new up-date for the navigation for more then 6 months, Last 3 months next week, next week and so on

Let me share my experience with Kia America. In 2022, I purchased my first car, a Kia Sportage 2023, which I absolutely adore. However, less than two years later, my car started shutting off randomly while driving. Naturally, I took it to the service department. Initially, they found no error codes and couldn't fix what they couldn't detect. Despite multiple visits to the service center, the issue remains unresolved. My car has now been at the service center for a total of 52 days. Throughout this time, I've contacted KIA headquarters several times in an effort to address my problem. Despite assurances that my case was being escalated and that I would receive a call, it has been nearly two months, and I have yet to hear back from anyone other than "Brian," who sent an initial email requesting documents they should already have on file. I can wholeheartedly say I would NEVER recommend KIA to anyone solely based on their customer service. I should have done my homework and looked them up on the BBB where everyone has had the same complaint about how horrible they are. My only saving grace at the moment is that hopefully I can win my Lemon Law case. Please feel free to share this post and tag KIA. Help save someone from “KIA headache”.

stay out from this brand, major Engine issues, in most of their cars, recently I had an engine seized at 105,000KM, they have refused to change the engine. service is very bad and after service is even worth, senior management are incompetent and above all Kia car is a liability and definitely not a reliable car, explore other options if you care saving money and headache.