K&F CONCEPT Reviews | Read Customer Reviews of kfconcept.com

K&F CONCEPT Reviews | Read Customer Reviews of kfconcept.com

K&F CONCEPT reviews

736 approved reviews, newest moderated first

Dino Buon S.
Aug 25, 2025
Ho acquistato dei prodotti dalla K&F…
Ho acquistato dei prodotti dalla K&F concept e quando ho avuto bisogno di assistenza sono stati molto professionali e gentili, una esperienza positiva sotto tutti gli aspetti, mi hanno inviato prontamente il ricambio necessario senza alcuna spesa. Onesti nel loro lavoro devo fare tanti complimenti all'azienda.
Response from K&F CONCEPTAug 26, 2025
Caro Dino, Grazie mille per aver dedicato del tempo a condividere la tua esperienza positiva con K&F Concept. Siamo davvero lieti di leggere le tue gentili parole. È fantastico sapere che il nostro team del servizio clienti ti abbia assistito con professionalità e cortesia. Ci impegniamo sempre a risolvere i problemi in modo rapido ed efficiente, quindi siamo entusiasti di averti potuto fornire il pezzo di ricambio necessario in modo rapido e senza problemi o costi per te. I tuoi complimenti sono molto importanti per noi e saranno condivisi con tutto il team. Siamo orgogliosi dell'onestà e dell'integrità del nostro lavoro e feedback come il tuo confermano che siamo sulla strada giusta. Grazie per la fiducia riposta in K&F CONCEPT. Non vediamo l'ora di servirti di nuovo in futuro! Team K&F CONCEPT
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cliente
Aug 22, 2025
Qualità + e Servizio clienti top
Qualità + e Servizio clienti top
Response from K&F CONCEPTAug 25, 2025
Ciao, Grazie mille per aver dedicato del tempo a lasciare una recensione così meravigliosa su Trustpilot. Siamo entusiasti di sapere che sei soddisfatto sia della qualità del nostro prodotto che dell'eccellente servizio clienti ricevuto. Il nostro team lavora duramente per garantire ai nostri clienti un'esperienza positiva e le tue gentili parole sono una grande motivazione per tutti noi. Condivideremo sicuramente il tuo feedback con tutto il team: renderà la loro giornata ancora più piacevole! Apprezziamo il tuo supporto e non vediamo l'ora di servirti di nuovo in futuro. Team K&F CONCEPT
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Mahdi M.
Aug 21, 2025
Good customer support
I lost one of the tripod's legs while hiking. However, I directly messaged K&C and they sent me another leg. Satisfied with the customer support.
Response from K&F CONCEPTAug 22, 2025
Dear Mahdi, Thank you so much for taking the time to leave this fantastic review! We're so happy to hear that we could quickly get a new tripod leg out to you and that you're satisfied with the service. We hope it gets you back to capturing your adventures in no time! K&F CONCEPT Team
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Fernando B.
Aug 19, 2025
Great attention with quick replies and…
Great attention with quick replies and were very willing to solve my issue
Response from K&F CONCEPTAug 20, 2025
Dear Fernando, Thank you for taking the time to share your positive experience. We're so pleased to hear that you found our team to be attentive and quick to respond, and that we were able to resolve your issue to your satisfaction. Providing effective and timely solutions is a top priority for us, and it's incredibly rewarding to know we achieved that for you. We appreciate your feedback and look forward to assisting you again in the future. K&F CONCEPT Team
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Franco
Aug 19, 2025
tutto perfetto
tutto perfetto
Response from K&F CONCEPTAug 20, 2025
Caro Franco, Grazie mille per aver dedicato del tempo a lasciarci questa meravigliosa recensione a 5 stelle. Siamo davvero entusiasti di leggere che la tua esperienza è stata "tutto perfetto": è esattamente ciò per cui ci impegniamo ogni giorno. Sapere che abbiamo soddisfatto le tue aspettative significa molto per tutto il nostro team. Apprezziamo davvero il tuo feedback e ti siamo grati per il tuo supporto. Non vediamo l'ora di darti nuovamente il benvenuto! Team K&F CONCEPT
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VLAD L.
Aug 19, 2025
Dji action 5 FILTERS KIT
The ND filters kit appears to be really good quality, mounts easily and don't alters the color quality. Personally I would give them 5 stars if not for some inconvenience I run in, but in pretty short terms we have solved them with the stuff and we are all good. I highly recommend them for given price 👍👍
Response from K&F CONCEPTAug 20, 2025
Dear Vlad, We have taken immediate action. Your order number KF-ORDER--5-526417 has been flagged for priority resolution. We would like to confirm that your order is from our distributor KentFaith. We are writing to offer our most sincere and profound apologies for the completely unacceptable experience you have detailed. The errors you encountered—receiving the incorrect (PL) filter, the unprofessional and dismissive customer service, and the delayed shipping—are a significant failure on our part and do not represent the standards we strive to uphold. We have passed your question to KentFaith. If you have any further questions, you can also contact this email: [email protected] Thank you for bringing this to our attention. We are conducting an internal review of this incident, including the interaction, to ensure this never happens again. K&F CONCEPT Team
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Paul B.
Aug 18, 2025
Great service. Good company.
I had an issue with an ND CPL filter that I purchased on Amazon. The issue occurred months after I purchased it. I reached out to tell them about the design flaw which caused the filter to get damaged during use. They responded immediately, asked me for some more information to help them with the design flaw, and collected my address. After that they sent me mail that my replacement filter was on the way. It should be here in 3 days. Very attentive service. Great companies stand behind their products. Great job K&F Concept.
Response from K&F CONCEPTAug 19, 2025
Dear Paul, Thank you so much for taking the time to share your experience with our ND CPL filter and for recognizing our efforts to resolve the issue. We truly appreciate your patience and constructive feedback—it helps us improve both our products and service. We’re glad our team could quickly address the design flaw you encountered and arrange a replacement. Standing behind our products is a core value for us, and your satisfaction is our top priority. If you have any further questions or need assistance with the new filter, don’t hesitate to reach out. Thanks again for trusting K&F CONCEPT. We’re honored to have customers like you who help us grow and innovate! K&F CONCEPT Team
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John S.
Aug 17, 2025
excellent staff
I'm super happy with the customer support staff here. I had an issue with an old product that was out of warranty, and they were under no obligation to help me with it. But the staff went above and beyond to get me sorted in a timely manner. I'd also like to add that everyone who helped me was very nice and professional.
Response from K&F CONCEPTAug 18, 2025
Dear John, Thank you so much for sharing your experience! We’re truly touched by your kind words. While your product was out of warranty, we believe great service shouldn’t have an expiration date—we’re just thrilled our team could find a solution for you! Hearing that our staff came across as both helpful and professional means the world to us. This is exactly the kind of experience we strive to deliver every day. Customers like you make our job rewarding. If you ever need anything in the future, we’ll be just as happy to help. K&F CONCEPT Team
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