William K.
My dive got rescheduled and I kept…
My dive got rescheduled and I kept getting email reminders for the old time. Doesn't seem like this service is connected very well to the actual dive shop. Ok, I'll give you 2 stars. Your entire process is confusing and not well thought out. Even the dive shop i dove with agreed that your system is flawed.
Response from Key West Scuba DivingFeb 25, 2025
William, this is a horrible use of a 1-star review. We work tirelessly to give our customers a great experience, and because our software is not fully connected, can you give us the lowest possible rating? To anyone else reading this, here's the deal: Key West Scuba Diving is NOT American Airlines selling tickets to hundreds of thousands of passengers weekly; we're a local business putting a handful of people on a single boat daily. There might be the odd occasion you get an update by telephone, but the person making the call who's BUSY handling check-ins (and more) forgets to check a box. Does a simple oversight like this deserve a 1-star review? Best, Key West Scuba Diving www.keywestscubadiving.com