Tamera B.
Not what I wanted, not what I ordered
I ordered a plate with an oil rubbed bronze finish for my front door. The first plate I received had a stainless finish. I requested a return and refund which was denied. They tried to make it right by sending me a new plate in the finish I originally ordered. However, what they call oil rubbed bronze is just brown. It does not match any oil rubbed bronze finish on any merchandise at any store I have been to. Now I have two plates that do not match my hardware and that I cannot use. And I'm out $38.00. Frustrating and aggravating. What do I do with these?
Response from KeylessAccessLocks.com / B&H DepotJan 5, 2021
We apologize for the inconvenience. We will provide 100% refund.