Keith R.
The order I received was different from…
The order I received was different from what I paid for. The picture on the site describes the type of lock I was hoping to receive only to receive a different version of the deadbolt requiring key entry to both sides. Picture on site does not display that. The description is misleading and lacks the correct information for the customer. Not only was I left with an order that I had to keep due to time constraints and safety for my 86 year old mother, but I ended up having to hire a locksmith to adjust the lock to fit what should have been a simple removal of the old lock and replace with the new. Not only were did we incur the cost of the lock, which was expected, but the additional $125 to modify the lock was completely an unexpected cost. I would suggest that your pictures and information reflect what is expected of what a customer orders as well as making your reps knowledgeable of the products. A complete overall of your website is definitely suggested. As a graphic designer who designs websites, these are common errors why clients lose customers because of inconsistencies that hurt their bottom line.