Das Gerät ist super. Die Bedienung könnte ein bisschen einfacher sein, aber es funktioniert ausgezeichnet. Ich liebe dieses Unternehmen. Klare Kaufempfehlung.
Response from Keto MojoSep 15, 2026
Vielen Dank für Ihre großartige Bewertung und Ihre klare Kaufempfehlung! Es freut uns sehr, dass Sie mit Ihrem Keto-Mojo Gerät und seiner Leistung so zufrieden sind. Auch Ihr Feedback zur Bedienung wissen wir sehr zu schätzen.. solche Rückmeldungen helfen uns, unsere Produkte und das Nutzererlebnis weiter zu verbessern. Vielen Dank, dass Sie Teil der Keto-Mojo Community sind!
MJ
Mike J.
Significantly different reading…
Significantly different reading compared to my other glucometers.....
Response from Keto MojoSep 15, 2026
Hi, we’re sorry to hear that the readings did not meet your expectations. Comparing results between different glucose meters may show variation because each device has its own permitted accuracy range, and even tests taken close together can produce slightly different results.
We’d be happy to help confirm that your Keto-Mojo meter and strips are functioning properly through a control solution test and review your testing technique. Please contact our Customer Support team at [email protected] with your meter model, strip lot number, and photos of the readings so we can investigate further. We look forward to hearing from you at anytime!
EW
Ernest W. Jahn I.
I have been using Keto Mojo since 2019
I have been using Keto Mojo since 2019. I now have a bunch of test strips which work less than half the time. I gave them the lot number and expiration date. They wanted a ton of info, including a video of them not working! I even bought another test monitor to make sure that wasn't the problem. I am done with them. They are overpriced, especially since I don't need the glucose test strips you have to buy also the get the Keto ones. Going elsewhere or doing without. They have made a fortune off me.
Response from Keto MojoSep 15, 2026
Hi, Ernest, thank you for being a Keto-Mojo customer since 2019. We’re sorry that your recent experience with the test strips and our troubleshooting process left you feeling frustrated.
The additional information and video were requested to help us identify the cause, document the strip failures, and determine the appropriate resolution not to make the process unnecessarily difficult. However, we understand that after providing the lot number, expiration date, and testing with another meter, our request felt burdensome. We also appreciate your feedback regarding pricing and purchasing options.
We would welcome the opportunity to have a member of our support team review your case and the information you already provided, without asking you to start over. Please reply to your existing support conversation so we can take another look. We look foward to hearing from you at anytime! Our email is [email protected]
BB
Busy B.
Customer service/repairs non existent
Bought around 2 years ago also, has worked well as and when I have used it. Sometimes for 2 weeks consistently then several months of leaving it alone. Used recently on an extended water fast, was reading glucose fine I think, but ketones was reading very low. It ended with me being in hospital with Ketoacidosis, unfortunately it was reading my ketones very wrong (low). Wrote to customer service to raise issue and get machine fixed or replaced. But unfortunately they are ignoring my email/reminder. Deleted my forwarded original email with full details requested and closed my ticket. Have since ignored my new ticket. Works well, when works, but don't count on any resolution if it goes wrong.
Response from Keto MojoSep 15, 2026
Hi, we’re very sorry to hear about your hospitalisation and hope you have recovered. We take reports involving unexpected readings and potential safety concerns extremely seriously.
A Keto-Mojo meter is intended to support glucose and ketone monitoring, but it should not replace medical assessment particularly during an extended fast or when symptoms do not align with the readings. If you experience symptoms of ketoacidosis or feel unwell, please seek urgent medical care regardless of the meter result.
Your concerns should not have been left without a clear response. Please discontinue using the meter and reply to your existing support case, referencing this review, so it can be escalated for formal review and the appropriate next steps. We would also like to investigate what happened with the earlier correspondence and ticket closure. Pleae feel welcome to contact us at anytime! Our email is [email protected]
CM
Corinne M.
They are not honoring the lifetime…
They are not honoring the lifetime warranty. No response to 5-6 emails and voice mail messages with all the proper backup info. I bought keto-mojo gk+ 2 yr ago but haven't used for 6 mo. Reading is half what it should be, leading me to go the the ER where I found my glucose was fine. It worked okay for about a year for both glucose and keto. Also, warranty limitations say you have to register (painfully difficult) the device within 30 days of purchase. Buy at your own risk.
Response from Keto MojoSep 15, 2026
Hello Corinne, we’re sorry for the concern this experience caused and for the difficulty you encountered reaching our support team.
Unexpected readings must be properly investigated using the meter details, strip information, control solution results, and supporting documentation. Home glucose and ketone meters are monitoring tools and should not replace professional medical assessment; if a reading does not match how you feel or you have concerning symptoms, please seek medical care.
We would like to review both the issue and the warranty eligibility directly. Please reply to your existing support conversation and reference this review so a member can review the previous documentation already submitted and assist you. You're welcome to email us at any time. Our email is [email protected]
RC
Rimantas C.
Sending old stock which expires very soon
As others mentioned they sending old test strips that expire very soon. In my case ordered glu and keto strips 60 pack which has expiry date of 11-2025.
They were much better in the beginning and were sending strips that were valid for at least 6 months. Also it seems latest strips are not as accurate anymore which is also reflected by other reviewers.
And in addition, customer support also degraded significantly.
Looks like it is time to switch to something else.
Response from Keto MojoSep 15, 2026
Hi Rimantas, we’re sorry the remaining shelf life of the strips did not meet your expectations. Although the strips remained valid through the printed expiration date when stored correctly, we understand that receiving a 60-pack with a limited period in which to use it was frustrating.
Your initial messages were submitted outside our business hours and received automated acknowledgements. Our support team subsequently contacted you and offered a solution, but we did not receive a reply. We also take concerns about reading accuracy seriously and would be happy to welcome you back to purchase test strips at any time! Feel welcome to contact us If you need assistance or have any current questions. Our email is [email protected]
MA
Mark
cheating with strips
After ordering the the keto mojo and additional strips, I got strips which already expires in three months. For the way I use the device this is way too soon. After writing the ¨customer¨ service they write:
¨Keto-Mojo testing strips for the GK+ and GKI meter expire anywhere from 3-12 months depending on inventory rotation¨
So they clean up there old inventory and send them to paying clients.
Better buy other device
DA
David
2 weeks and I still haven't received my…
2 weeks and I still haven't received my order.
Really bad customer service.
