Kerb™Reviews of kerb.com

I used Kerb to move a 1 bedroom apartment from Washington to Wisconsin. They promised a premium service for a premium price, and immediately subcontracted to the lowest bidder. Upon arriving at my new home, the movers unceremoniously dumped my belongings into the snowbank. Just about everything that could have broken, was broken, and the movers then damaged the walls and floor of my home bringing it in. Kerb insisted on the legal minimum compensation of $0.60/lb for the damage and it took quite a lot of frustrating back and forth to get anything approaching a fair settlement. I used them to move in 2021. I'm leaving a review in 2026 because for five years, I have been subjected to an absolute unrelenting deluge of spam solicitation via phone, email, and text. Much of this has been in direct violation of federal anti-spam laws. Funny how this company only cares about legal requirements when they are to their benefit. As an aside, Kerb has never once spelled my name correctly in a single communication. This is not important in choosing a mover, but it does serve to accurately represent their attention to detail.

Wasn’t willing to turn on the meter wanted $40 cash up front when I told them it was illegal and took pictures of his number plate other kerb taxi drivers got out and threatened me with assault will be taken this further through safety transport Victoria

Terrible. Don’t care about damage or customers. Would not recommend.

I did not have a positive experience with Kerb. I hired them based on my friend's research helping me find cross country movers but unfortunately the information his research was based upon did not reflect the positive reviews Kerb had received. I was charged to have items packed in boxes the size of refrigerators I had previously stored in my cabinets and drawers like pillows, towels and blankets besides other light weight non-fragile items because it was not clearly communicated to me before the movers arrived, it was against their policy. When my furniture and boxes finally arrived, the movers did not wear masks even though we're in the middle of a pandemic, and they placed heavy boxes on top of fragile items so I ended up with broken plates that were in boxes clearly labeled "fragile: glass". I also noticed my items that were already covered in plastic were over wrapped in sticky brown packaging tape that was difficult to remove. One of my rugs was wrapped so tightly that it no longer rolls flat because it's creased in many areas by the tape. Many of my plastic storage containers arrived cracked with missing handles so I can no longer use them and the labels they used cannot be removed. Someone from Kerb called me to check in with me about the move and left a message on my voice mail but then he emailed me that he had spoken with me on the phone and that I communicated to him that the move went well which I never did. When I contacted him, he said he thought I was someone else even though he knew my name in the correspondence. I recently filled out a claims form about the damaged items and I received an email that they have approximately up to 120 days to determine the results of the claim which seems like a very long time for a customer to wait. I hope I will be compensated for the items damaged by Kerb even though it's determined by weight instead of the actual value of the items.