kent.bikeReviews of kent.bike

Slow to respond. Bicycles damaged when you received them. Not the friendliest customer service

Caution; Expect trouble with the wheels I bought two bicycles the front wheel on my wife’s bike is too bad to even ride it. The front wheel on mine squeals due to rubbing the brakes and was wrapped also. The cycle shop repair man said they were so bad he didn’t know if he could even fix them. They seem to be good price overall if you’re just going to ride once in a great while but if you are going to ride a lot stay away from these. The repairs did work and Kent reimbursed me 40.00 but if I buy a new bike I expect to be able to go ride it not go to a cycling specialist.

Horrible service. Ordered the bike it was never shipped. Tried to call the company. Got one e-mail; said "on its way". Never got the bike. Finally after being on hold on Christmas eve they said "the bike never shipped out of stock. We'll give you a refund". Forced to go out on Christmas Eve and by a replacement . Did not get what I wanted. If Kent would have been honest and said "out of stock" on the 10th, I could have shopped on-line again and gotten another bike. They lied and strung me along for two weeks. Very disappointed, Will never do business with Kent International Bicycles again. .

Absolutely horrible experience. Item ordered days ago. Sent two emails to the company asking for assistance. No response received. The initial order said shipping label made and delivery by UPS by the 18th. Finally called their customer service and was told it is still in the "warehouse". He has no one to contact for further assistance. So the Christmas present for a special need child goes by the wayside. When I asked how to cancel the order and get my money back, he says that takes 3-5 day. No managers available to speak with me. I did request an escalation to this terrible experience. Absolutely no resolution!

I would give them zero stars if I could. Purchased a 26" Margaritaville Coast is clear beach cruiser directly from Kent. box arrived with visible damage but my excited 7th grader who it was for had already opened it. I put it together for her and notice the rear rim is wobbly and rubs on the fender, I inspect further and notice there are several spokes that are loose. No big deal, take it to the bike shop. they take the wheel off to tighten things up and they tell me the issue is not just the loose spokes but that the damage on the rim is that its not circular but egg shaped. I contacted kent international and after some back and forth on the phone and sending videos of the damage with the tire spinning so they can see the wobble. they tell me they don't have any of those rims they can send me (liars) and that I could take it to a bike shop and they can cover repair up to $25. so much for a lifetime warranty on bikes they boast about on their site. so now my options are to stick to a new damaged bike or ship it back to them by taking apart and putting it back in the original box and paying a restocking fee. I will never buy from them again and recommend no one else does either. they don't stand by their product and their customer service is lazy; you'll have to do all the reaching out to get any response from them, every time.

There was an issue with the logistics company who delivered my order (we never got the baby seat). I called Kent bikes, and spoke with Daniel who was very supportive and committed to helping me out. He personally let the necessary department know about my issue, and emailed me himself that a replacement seat was on the way. It was refreshing to experience that level of customer support.

Trying to return two kids bike seats that didn't work for us has been a NIGHTMARE. They won't return emails, send you from one team member to the next and then block you. I will never do business with them or Giordano Bikes again... I am not sure the affiliation, but I bought from Giordano at their site and then was sent to Jonathan at jgrodsky @ kent. bike and then Scott @ kent. bike for support?

Order a kids bike When I received it It was damaged the front wheel and tire were bent. Customer service is very rude and will not replace it. Do not order anything from them.