Kenmore Appliances have been trusted for over 100 years. From the newest innovative smart appliances to all the tried and true kitchen, cooking, and laundry staple appliances. View our large selection of top quality products & product information here.
Kenmore (kenmore.com) has 40 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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JACK B.
We bought a kenmore microwave oven. I called customer care to ask a question about the operation of this model. I was told there was no one I could talk with and they would have to send out a technician to look at it and answer any questions I had. Don't buy from this company. There is no customer service!
Richard S.
I purchased my Kenmore canister vacuum less that 3 yrs ago. I went with Kenmore again because my last Kenmore lasted over 20 yrs.. You can just see how horrible the quality of Kenmore products has gotten. I would not be surprised if the parts are now made in China.. Customer service wasted an hour of my time without a acceptable resolution.. I will new purchase anything from or recommend Kenmore again
Charles W.
Kenmore is only a badge or brand owned by Sears Holdings. Kenmore appliances are built by several companies one of which WINIA ( Winiadaewho ) which is a South Korean. Any problems encountered will not be honored by the vendor especially lowes you will only get the run around and no solution to warranty repairs. One freezer in particular had warped doors that would not seal causing frost and also ran excessively to maintain temperature. Thousand of these were manufactured and should have been recalled. Do not buy Kenmore because it is only a label and no longer means quality.
L. P. K.
We bought a Kenmore 61212 21 cu. ft. Top-Freezer Fridge to replace our old Kenmore. The new one is a disappointment. First, I could see tan colored goop coming out the edges of the door; it won't wash off. Second, it ran several day before it stabilized its freezer and refer temperatures. It still has a 5 degree swing above and below set temp. in freezer and refer. Third, the air duct in the refer doesn't diffuse the incoming cold air, but sends out jets of cold air. I try to keep the refer at 40* but still end up with frozen products if I put them in the air jets! Cuts down on usable space.
Georg N H.
I purchased a Kenmore vacuum cleaner on 11/26/2021. It stopped working less than 8 month later. For 3 month now I'm dealing with Kenmore customer service to have the vacuum cleaner either repaired or replaced. I called them numerous times and filled out their warranty form but nothing happens. I will never ever buy another Kenmore product. Once a good product and customer service should be ashamed of what they have become
Ania C.
If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a kenmore fridge cause you will have to deal with this. My fridge went out $500 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said your joking right. He said no I don’t no anything about fridges. I call I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor) now I speak to the supervisor and she then transfers me to kenmore warranty … guess what kenmore warranty is… the same number I called from the beginning and it took my nowhere back to pressing numbers for what department I wanted
Beatriz G.
I bought a Kenmore refrigerator with warranty 3 year after brakes down and get replace with another Kenmore.1 year and 4 months the compressor brakes down I have no more warranty estimate to fix is 1300 Kenmore wouldn’t help me or sears they kept transferring my calls.I told them they sold me a defect product they said they couldn’t do nothing cause I had no warranty don’t buy Kenmore brand there not good
Catherine A.
We purchased a kenmore elite refrigerator and it stopped cooling and we called sears/ kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it to add insult to injury one of their afflicts by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all if our appliances from the scam of a company called sears/kenmore.
