KenmoreReviews of kenmore.com

I purchased a water heater from Sears on 9/21/15, which had a 12-year warranty. I have gone through days speaking with the people sending me to different numbers. I want someone to fulfill the warranty. I have been pushed and shuttled between Sears and Kenmore for 2 months. It appears now that no one has any idea what they are doing since the call centers have no clue who to call. Not only can you not understand the people, the training is horrible.

I purchased a kenmore elite dishwasher that was delivered in mid january. by the end of feburary it had stopped working after being used only 3 times. I reached out to Kenmore and it took 4 rescheduled appointments before anyone showed up. After tech tried to fix, they told me it would be April 16th before I could have it fixed. It will be sitting for 2 months before it will be fixed. They suck and I wish this company would go out of business. DO NOT BUY@@

Vacuum fails after 2months. Still dealing with their warranty, which they outsource. I am told I need to wait another 2 months… to maybe get a vacuum that they still sell on thier website. A real scam. Don’t buy thier products.

Purchased a nice Kenmore Elite upright vacuum and after 3 years of light use, the brushes on the agitator roller began to wear out. I called the help line to inquire about replacement roller and was assured that part was replaceable and placed a backorder. After 3 months on backorder, I received the part around the Thanksgiving/Christmas holidays. Upon taking the bottom panel off, I discovered there was no apparent access to the roller assembly. I contacted 3 vacuum repair shops for help, the third claimed to service all makes & models and asked me to bring the machine and part in. Upon viewing the machine I was told that these models have sealed plastic housings that make repair or replacement of parts virtually impossible without breaking the machine. I then contacted Kenmore's parts division, Gardner, to ask for return authorization. Since my search for repair took just over 30 days, I was told they would not honor a return for refund. After explaining the situation, my request was escalated to management for exception. Upon further review, I was still denied and am now stuck with an $80+ new part and original packaging that can simply not be used due to an obsolescent design, when I was assured that I could replace this simple part at the time of order. Never purchasing another Kenmore product!

complete garbage products and horrible customer service! stay away! cordless vacuums suck. save yourself of wasting time & money and purchase something else.

When my workhorse Kenmore canister vacuum failed after 25 years of great service, I sought another Kenmore vacuum. The machine lasted 45 minutes before quitting. Reading the manual, they recommend clearing the hose for potential clogs that causes the machine to overheat. So we did. The machine only lasted another 20 minutes before failing. The help line said this was normal. Normal? The firm was no help, but fortunately the retailer allowed us to return the machine. What a hassle and what a subpar machine. I never expected this from Kenmore, but clearly quality is no longer a factor in their production. Why anyone would put in their user manual that the hose often clogs and needs to be cleared frequently - a mystery. Designed to be problematic, apparently. I shall not be buying Kenmore in future. Unreliable straight out of the box.

Purchased Kenmore Dishwasher Feb 2025. The machine is a piece of junk. Shuts off randomly. Cleaning and drying is questionable to the point we are concerned with getting sick if unsanitary. The 12 month warranty is handled through Sears Appliance Services. We have had 6 techs out in 8 months with no resolution. The last tech concluded the machine was "not repairable" on his report. Kenmore Care reversed his conclusion without investigation. Machine was purchased on Amazon. Do not buy !

Although Kenmore’s products are spacious, there’s not much else to say. My dishwasher is so loud, and it does a terrible job cleaning the dishes. The refrigerator keeps things cold, there’s not much else to say. But the microwave is terrible too. It doesn’t even not heat things up evenly, it just doesn’t heat them up. Fortunately, the oven does cook food well. Overall, don’t buy Kenmore, but if it’s your only option, you won’t suffer terribly.