Kelly RentalsReviews of kellyrentals.org

Easy to make a reservation of the items needed to be rented for my event. Great communication and also no hassle for modifications to our reservation. Everything was brought and picked up without an issue. Will plan to use this company for any other events as well. I highly recommend with no hesitation.

These guys are awesome! They show up on time and are good about replacing items if you received any fault items. They have a nice and easy catalog to order from.

The prices were straightforward on their website, I was able to book directly there, and my booking and details were confirmed quickly. I received my items on the date promised and they were exactly as advertised. After my event, they picked up the items quickly. Their prices were reasonable as well. I highly recommend!

Great service, affordable, and they really added the final touch to my baby shower with the perfect throne chair. I really appreciate the service.

Kelly rentals was excellent easy to schedule for events, Kelly has plenty of inventory for any event. Customer service was great, fast and friendly. They offered delivery, or pickup. I choose pickup. Thanks Kelly rentals, I will be back.

Our drop off and pick up when right on schedule and according to plan. The helpers were great. All the rentals were exactly what we requested. Also, we had a staffer for our event and Eddie was phenomenal with his service and just customer service. Would definitely hire again.

I used this rental delivery service and was deeply disappointed with their lack of professionalism and poor communication. First, their delivery window is advertised as 7 AM to 7 PM, yet their own delivery policy states that anything before 9 AM is considered outside of business hours and would incur an extra charge. No extra charge was applied, making the realistic delivery window 9 AM to 5 PM. This discrepancy creates a confusing two-hour period (7-9 AM) where deliveries technically fall “out of hours” but are still scheduled, making it impossible to accurately plan for arrival. Because of this unclear policy and mismanaged delivery time, no help was offered in moving the items. I am pregnant with restricted movement and was left alone to move heavy rentals to the appropriate location. I had to ask neighbors for assistance due to the company’s refusal to deliver within their own stated business hours and failure to communicate properly. Additionally, delivery was agreed to be at my front door, but this did not happen. A neighbor located the items elsewhere on the property and had to move them for me. This directly violates their own policy, which clearly states deliveries will be to the front door or garage unless otherwise arranged. When I contacted customer service to address these concerns, instead of apologizing or offering solutions, they accused me of not reading the contract before signing. This is unacceptable treatment of any customer, let alone one who is pregnant and relying on their professionalism. On top of the poor delivery experience, the items themselves arrived in very worn-down condition. The chair cushions had visible rips, and the tables were beat up and dirty. For the price paid, I expected rentals to be clean, well-maintained, and presentable, but these looked neglected and far from professional quality. Bottom line: this company did not follow its own policies, failed in basic communication, and treated me with disrespect when I raised legitimate concerns. I will not be using this service again and strongly advise others to be wary.

Hans, the team lead was very communicative and efficient, so thank you Hans. The service was excellent and the chairs were a great price and exactly as needed. We will definitely be using Kelly Rentals for our next event!