Kelly RentalsReviews of kellyrentals.org

I used this rental delivery service and was deeply disappointed with their lack of professionalism and poor communication. First, their delivery window is advertised as 7 AM to 7 PM, yet their own delivery policy states that anything before 9 AM is considered outside of business hours and would incur an extra charge. No extra charge was applied, making the realistic delivery window 9 AM to 5 PM. This discrepancy creates a confusing two-hour period (7-9 AM) where deliveries technically fall “out of hours” but are still scheduled, making it impossible to accurately plan for arrival. Because of this unclear policy and mismanaged delivery time, no help was offered in moving the items. I am pregnant with restricted movement and was left alone to move heavy rentals to the appropriate location. I had to ask neighbors for assistance due to the company’s refusal to deliver within their own stated business hours and failure to communicate properly. Additionally, delivery was agreed to be at my front door, but this did not happen. A neighbor located the items elsewhere on the property and had to move them for me. This directly violates their own policy, which clearly states deliveries will be to the front door or garage unless otherwise arranged. When I contacted customer service to address these concerns, instead of apologizing or offering solutions, they accused me of not reading the contract before signing. This is unacceptable treatment of any customer, let alone one who is pregnant and relying on their professionalism. On top of the poor delivery experience, the items themselves arrived in very worn-down condition. The chair cushions had visible rips, and the tables were beat up and dirty. For the price paid, I expected rentals to be clean, well-maintained, and presentable, but these looked neglected and far from professional quality. Bottom line: this company did not follow its own policies, failed in basic communication, and treated me with disrespect when I raised legitimate concerns. I will not be using this service again and strongly advise others to be wary.

I am extremely disappointed with Kelly Rentals and would strongly advise against using their services. First and foremost, they failed to provide the services outlined in our agreement, making my rental experience highly frustrating. Additionally, their communication is abysmal, with unanswered calls and unreturned emails, leaving me feeling neglected and ignored. To make matters worse, when it came time to return my security deposit, they did everything in their power to avoid doing so, coming up with flimsy excuses and hidden fees that were never authorized. It is clear that Kelly Rentals prioritizes profit over customer satisfaction, engaging in unethical practices such as unauthorized charges. Save yourself the headache and find a more reputable rental company that values their customers and honors their agreements.