Ellen W.
I ordered ghillies and pushed 2 day…
I ordered ghillies and pushed 2 day delivery. Somehow it got changed to ground delivery. I thought items would be sent out in 1-2 days but it took a whole week to send out and another week to be delivered. The order will be returned.
Response from Keily's Irish Dance & GiftsApr 7, 2026
Thank you very much for taking the time to share your experience. We are truly sorry for the delay in shipping your order and for the lack of clear communication along the way. The delay was due to our warehouse relocation, which unfortunately impacted our usual dispatch times. This is by no means an excuse, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable, as it helps us improve our processes and ensure that communication with our customers is transparent and timely in the future. Please rest assured that once we receive your returned order, we will process a full refund immediately and notify you as soon as it has been completed. We genuinely appreciate your patience and understanding, and we hope that, despite this experience, you might give us another opportunity to provide you with a seamless shopping experience. Thank you again for sharing your thoughts; it helps us serve all our customers better. -The Keily’s Team