Katie
Miserable experience sharing the same information over and over - and my return is still incorrect
I have provided all of the information required to file my taxes multiple times via the Keeper upload system. Unfortunately, despite being advertised as appropriate for self employed individuals with complex tax situations, it is poorly designed for anyone with more than one source of self employment income/rental property income (e.g. the system assumes a 1:1 ratio between each rental property and 1099-K form, when in reality most landlords with multiple properties use the same payment processor across all of their properties, so a single 1099-K will have multiple properties included in the income reported), and despite sending dozens of messages with the same clarifying information and even speaking for half an hour with one of their CPAs who received this clarifying information (again) and swore he'd correct the problems with my return, they have just returned to me another draft return that contains the same set of inaccuracies/problems.
Response from KeeperApr 28, 2026
Thank you for sharing this feedback. We’re very sorry for the frustration that you experienced. We understand your concerns, especially regarding multiple income sources and rental property reporting, and agree that this should have been handled better. We are committed to correcting any issues and filing an accurate return for you. We appreciate you taking the time to share your feedback. Please reach out to [email protected] or via the Ask chat in the Keeper app so we can help resolve any issues with your return.