KeeperReviews of keepertax.com

Response from KeeperSep 17, 2026

It sounds like your review is intended for Keeper Password Manager, which is a separate company. We’re Keeper Tax, and we provide tax and business services. We’re sorry to hear about your frustration and encourage you to contact Keeper Password Manager’s support team for help with your account, payment, and stored information.

Response from KeeperJun 27, 2026

We're sorry to hear you've continued experiencing login issues. We'd like to take a closer look and get this resolved for you. Please email us at [email protected] from the same email address you used to sign up for your Keeper account. That will help us locate your account and investigate why you're seeing the incorrect state and having trouble logging in. We look forward to getting this fixed for you as quickly as possible.

Response from KeeperApr 26, 2026

We take concerns like this seriously. Keeper offers a 14-day free trial, and after that, a subscription is required to continue using the service. In some cases, charges may also occur when a return is prepared and filed, since filing is included as part of the paid plan. We do respond to all emails, but during peak tax season response times can be longer than usual. If you haven’t heard back yet, please reach out to us at [email protected] so we can look into this directly and make it right.

Response from KeeperApr 28, 2026

Thank you for sharing this feedback. We’re very sorry for the frustration that you experienced. We understand your concerns, especially regarding multiple income sources and rental property reporting, and agree that this should have been handled better. We are committed to correcting any issues and filing an accurate return for you. We appreciate you taking the time to share your feedback. Please reach out to [email protected] or via the Ask chat in the Keeper app so we can help resolve any issues with your return.

Response from KeeperNov 16, 2025

Thanks for taking the time to share your feedback — we really appreciate it. I’m sorry to hear that your experience with Keeper didn’t meet your expectations. Keeper is designed primarily as an expense-tracking tool, which is why you won’t see income totals automatically calculated from your deposits. Instead, we ask users to enter their income during the filing process so we can accurately prepare their return. I understand how that could feel limiting if you were expecting full bookkeeping features. Regarding exports, Keeper provides total expense amounts that can be used—along with your income totals—to create a Profit & Loss statement. While Keeper doesn’t generate full P&L or balance sheet reports on its own, we do offer bookkeeping services as an add-on if you’d like a tax expert to prepare those documents for you. This includes reviewing one dedicated business account and organizing both income and expenses into a usable format. We truly value your input, and your comments help us continue improving the app. If you’d ever like help with your bookkeeping or have questions about the tools Keeper does offer, we’re always here to support you.

Response from KeeperApr 25, 2025

We're truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. Our support team will be reaching out to you directly to assist with your return and ensure this gets resolved as quickly as possible. We appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention.

Response from KeeperApr 8, 2025

I’m really sorry for the frustration this caused. You're absolutely right that having a pop-up to catch that issue earlier would have saved you time, and I will definitely pass this feedback along to our team to improve the process moving forward. I wish we could have assisted you fully this time, and I'm sorry we couldn’t meet your needs!