www.keepers-storage.comReviews of keepers-storage.com

I am now a 2x customer of Keeper's Storage. The second time I rented a unit, I was told (after checking in, then bringing stuff back to store) that insurance was mandatory, an additional $9/month . The person opening my account claimed it was because of Hurricane Sandy, but that was clearly a lie, as I rented storage in the spring of 2013. You have one task, Keeper's Storage: store my stuff and keep it secure. Why should I buy insurance on top of paying for that service? This is a charge for something I don't want or need, and if I had another choice, I would take it.

My mother used them to rent a Uhaul, so I decided to use them for a Uhaul and storage unit. I called the day before to arrange both. When I picked up the truck, the agent told me my storage unit would be on the 2nd fl. I returned 1 hr later to find that the elevators in both buildings had been painted that same day!! How was I supposed to get furniture upstairs? Why didn't the agent know they would be painted? Why would they paint the elevators on the weekend, their busiest days?!?!? The agent wanted me to call around to other storage places to see if they had available units. After almost an hour, she finally called the manager, who said for her to put down boxes in the elevator, and he would just have them repainted. Why didn't she think of calling him earlier? I only need the unit for a few weeks, but I will never use them again.