LINDA
You forgot to give me back my ID while …
You forgot to give me back my ID while I was already in JFK when I noticed it... Needed to back to Jersey City at my own charges. No apologize, no voucher to cover the cost. Inacceptable! Asking an ID for a cart means that when th cart is returned, you MUST give back the ID. Unprofessional! What's the point to ask an ID for a cart. People steal your carts???? I won't never recommend you, more the opposite.
Response from www.keepers-storage.comNov 2, 2017
Linda, I am so sorry your ID wasn't returned to you that evening. Unfortunately, in the past, customers have locked the carts into their storage units because they were in a rush or it was easier then unloading them. Asking for ID minimized the problem. The manager Yolanda will be reaching out to you today. Again, we sincerely apologize. Loren Keepers Self Storage