KedsReviews of keds.com

I will never buy directly from Keds again. The people I spoke with in customer service were very nice, but there were a lot of hiccups with my return and I had to call 3x to get a full refund for the shoes I returned. From now on I'll order from Zappos or DSW where it is much easier to make returns. Also, the quality of their sneakers has unfortunately lowered, but their prices have sky rocketed.

I ordered my daughters white shoes for school on 8/13 and they were lost. The second set was sent on 8/23 and I didn't receive until 9/1 or later. Converse is fast, order from them :)

Not usually one to leave bad reviews ever but very shocked with this company. Check online I’m not the first one. Terrible customer service. No care for the customer experience or for consumer rights. Sell shoes with incorrect sizing guide on the website so when you receive your shoes and they don’t fit they are unwilling to help you exchange the item for another size or get a credit note if the item is on sale. Terrible business ethics and shoes are a very small, save your money a company with better values.

Ojo. Compré zapatillas en kedsespana.es y es una estafa. Parece auténtica. El correo de confirmación que llega es de una página china diciendo que ellos gestionan el pago. Las zapatillas no llegan nunca. Es un timo.

Dodgy company and ethics. They don’t include all of their product information and refuse to refund when receiving inaccurate products.

Keds ran too small. I just wanted to exchange for another size. That is when I was told that they charge 7.95 to return. I could almost accept that even in this world of free returns EVERYWHERE else, but then you can't exchange. You would have to return, then reorder, thus losing any discount you may have received. THEN, you would have to purchase more to get free shipping again. I wish I would have known in advance. HORRIBLE return/exchange policy. And, it was obvious that the customer service chat was foreign using improper English making me think the site was not even legit, even though it is.

PURE OPLICHTING!! Waardeloos gebeuren. Mijn moeder heeft twee paar keds sneakers gekocht. Later nog inklaringskosten betaald en er is een pakketje bezorgd maar dat zat een of andere neppe Gucci zonnebril in. Contact gezocht via mail en via het contactformulier op hun site. Geen reactie en geen oplossing.

If I could give less than one star I would. Purchased 2 pairs of shoes using visa gift card. Received my order in a timely manner; however, both pair were too large. I called to exchange for a smaller size and an email was sent for a return tag. I am thinking this is a routine exchange of size. I receive an email letting me know the return has been received so I call in. It was then I was informed of a charge of $8 for the return label. The agent on the phone then attempted to overcharge me $20 for the shoes instead of honoring the original purchasing price. Sneaky and dishonest. I point out the difference in price and then he asks me to give him my card. I explain I already paid and provided my receipt order number. Simple solution do not put the money back on my card. Use it to credit the even exchange. They insist on putting the money back on a gift card I no longer possess. I explain this to them, and they tell me to reach out to the bank. This gift card was given as a prize from an office contest "What bank are you referencing?" He tells me I have to figure this out. Absolute worst customer service experience I have ever experienced with no resolution and no compensation. Sharing this on every message board I can find! Great brand in name only! Far from a quality experience!