KEDMAOur story begins in a distant place many years ago. It involves a woman, a queen named Cleopatra, who changed the conception of beauty until this very day. She discovered natural treasures that helped her revive her beauty and youth: Dead Sea minerals and Gold.Cleopatra recognized the beneficial effects of the Dead Sea minerals on the skin and their unique therapeutic and beautifying powers, and went to great expense to obtain exclusive rights over the Dead Sea area. At her command, pharmaceutical and cosmetic factories were built near the Dead Sea.
KEDMA (kedmacosmetics.com) has 876 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Dina M.
I request a refund of money that I left, I have not received nor do I want to receive products in exchange. I explained to the promoter my situation that I went through, requesting that they return that resource to cover other needs and emergencies that I have. Help please!
Response from KEDMADec 20, 2021
Hello Dina. thank you so much for your review. We will be emailing you in order to provide you with the best solution.
Grandmaoftwo
My package never arrived. I am out quite a bit of money, Fedex says I am liable as there was no signature required and they won't tell me where they delivered my package other than it went to a town I don't live in. Kedma hasn't been able to obtain any information to help me in over a month since I should have received my package. I won't be buying here again.
Mel
Los vendedores de las tiendas Kedma son muy astutos y saben cómo tratarte para que compres. En mi primer visita salí con un aparato y unas cremas, sospechas un poco el cómo un aparato que dicen es muy caro y unas cremas igual de caras las puedan rebajar a menos del 50%, pero igual compré porque al inicio no sonaba tan mal. Con la compra te ofrecen sesiones de masajes faciales gratis. Fui al primer masaje y entonces te embaucan con otro aparato y más cremas a un súper precio. En los masajes quedas tan maravilloso que lo quieres todo! En el segundo masaje, me atendió alguien diferente sin dar seguimiento a mi tratamiento y con la única intensión de hacer que comprara otro aparato de un costo casi como el de un auto (que por cierto, encontré en menos de 10,000 pesos en internet) y más cremas y me ofrecieron más masajes y producto ilimitado (eso sí, sin firmar estos compromisos en ningún papel). Definitivo la experiencia se vuelve acosadora y muy desagradable. Además te dicen que sus aparatos son Suizos, buscando en internet, NO lo son, pareciera son de US peeeeeeeero para ser tan costosos como son tienen una pésima calidad en los botones así es que ahora dudo que sean originales. Y más cuando los encuentras en internet a un precio muy pero muy inferior así es que sólo es un fraude y una estafa. Tengan cuidado!!!! Si compran algo, que sean sus cremas NO sus aparatos y vayan firmes para no dejarse embaucar por estos estafadores.
Response from KEDMAOct 11, 2021
Hello Mel. Thank you for your feedback. We apologize for the experience you had with your purchase. We sent you a request for further information including which authorized store you purchased from so we can investigate your complaint. We have also sent you an email so we can give this problem the best solution. Thank you in advance.
Pk
Very long delivery time Very poor communication on updates
Response from KEDMAMar 16, 2021
Dear Prerna, Your order was shipped one day after you placed it, however it seems like there have been some delays during transit. We sincerely apologize for this and we will keep monitoring the shipment status to make sure it arrives at its destination. We take full responsibility and will ship your order again if it is not delivered. Please note: Due to COVID-19 constraints we are experiencing longer than usual and unpredictable transit times for international shipments. Thank you for your understanding. Yours, Kedma Team
Carla C.
The product arrived in extremely damage condition. Only the half of the bottle has been saved Don’t export that far
Response from KEDMAFeb 17, 2021
Dear Carla, We sincerely apologize for the damage caused to your order during shipment. We will be in touch with you directly and ship a replacement unit at the earliest possible. Yours, Kedma Team
Paul
Ordered the Vanilla Ultimate Hygiene kit. Items were poorly packaged, the Dead Sea Water became damaged and leaked through the entire box causing sticky popcorn residue to be every where, including all over the Lavender scrub that I did not order but was sent, without any notice or option, to me instead of the Vanilla scrub. Very disappointed in the experience. This was meant to be a Christmas gift to my Military significant other who is stationed over seas. Guess this experience sums up this year. A mess.
Response from KEDMADec 15, 2020
Hi Paul, We are sincerely sorry for what happened to your order. We ship our products worldwide, and although this uncommon, sometimes damage does happen during transportation. We will be happy to reship your order so you can still get your Christmas present on time. We wish you, your significant other and your family a better year. Yours, KEDMA
Jennifer K.
I would rate the product better if I had it. Never got the product
Response from KEDMADec 15, 2020
Dear Jenifer, We shipped your original order on time and it is marked as delivered. We were not aware you did not receive your order until you contacted us. We shipped your order again and it is due to be delivered tomorrow. The new tracking number was sent directly to your email address. Wishing you happy holidays and a wonderful new year. Yours, KEDMA
Janine B.
My items are yet to arrive
