KEDMAReviews of kedmacosmetics.com

I can only endorse the comments from the other users who have sought a refund. I have not even had a response from them and their email address clearly does not work as it keeps bouncing back. I am making a claim via my credit card but they are being difficult too. The products have caused a skin reaction for me too. Avoid this company and the products .

After just having read the 2 previous reviews below, I too am going to write something along the same lines... My mum and I went to the ideal home show, and tested out the eye and neck cream product, which was fine on her skin. However, when she then was pressured into spending £300 on products (including the eye and neck cream she had tested), and tried product at home, it has left her with red, swollen, inflamed skin all around her eye-area, and even now after a week of not using the product, her skin is still very much damaged. I was determined to get the £300 back of this scheming company, so went back to the ideal home show to the stand. I arrived and calmly explained the situation - the product which she tried on the stand (that didnt give her a reaction) has now damaged her skin after spending £300 on it and trying it at home. I simply said this doesnt make sense, and clearly the product they are using as a tester is different to the one being sold. After being told no for a refund, i simply told him we are entitled to a refund as the product was not fit for the purpose of use. He then proceed to quote the "term of sales" act (or some act along those lines) and then said he cant refund us as the product has been opened. How can we try the product without opening it?! The guy on the stall then thought he'd call security to try and keep us quiet and chuck us out, but turns out this just worked in our favour. By having 3 security guards around the Kedem stand, of course we were bad publicity, so then another "boss" turned up, and finally realised the only way that we would leave was with our £300 back, so decided to refund us quickly, and get security moving! This company is shocking and frankly just money-grabbing!! For future people in the same position, be persistent with the rude staff and dont leave without a refund - you're entitled to one!

Absolutely fraudulent company, don't buy their products. They were mis-sold to me at the Ideal Home Show. When I contacted their customer services team they were extremely unhelpful to put it mildly. When I tried to return the products in perfect condition this too was refuted. They really should not be allowed to sell at all in large reputable exhibitions!

After buying some cosmetic eye/ face creams at the KEDEM stand of the Ideal Home Show at Earls Court, I had a bad allergic reaction to something in them, I ended up with swollen watering red & itchy eyes, I have never had a reaction like that with anything I have used before. I Contacted them and explained what had happened,and wanted to return for refund. CUSTOMER SERVICE ZERO ! Totally unsympathetic - a) Items bought at exhibitions DO NOT GET REFUNDS(their rules) supposedly on a sign ?? somewhere ?? It was not there or in a prominent position when I visited the stand. If I hadn't opened them they may have considered it - how are you supposed to use them if you havn't opened them? BE AWARE WHAT CAN HAPPEN BEFORE YOU BUY ANYTHING FROM THESE PEOPLE. You will not get any help whatsoever, just fobbed off with excuses, i.e. "It's been tested" and quoting 'sale of goods act'. I am very disappointed in their attitude and lack of support for the customer. I would rather give them ZERO STARS but have to put 1 to post this.