KeapReviews of keap.com

They have not replied to my 3 emails requesting GDPR data deletion brought about from daily spam from their users. Ideally, they would have the ability to simply to be put on a ban list to prevent their users from abusing email campaigns for spam. As a manager of a business I would not use this company as their adherence to GDPR is deplorable. EDIT: You have now asked for a reference number - since you will not respond to my emails, I have been given no reference number. Furthermore, you were given my personal email address without my consent through Trustpilot. What a sham!

A needed help with a matter. This customer service rep did not know the answer. I emailed her the info which I believe she forwarded my inquiry to another department . I never heard back. I sent a follow-up email, I did not get a response.

The company I work with bought Infusionsoft 4 years ago. For 4 hard years they have learned everything there was to learn to run a system that comes empty, in the same way as a late 80s personal computer. You know the white bar at the top left of the screen that lights up and blinks? This is infusionsoft. I have worked for 20 years in development and what I found in this software is the worst of programming. The support is ONLY via chat and level 1, which means that at first you feel like you are in the Olympus, because your support questions are trivial, later, the more you learn (I did Infusionsoft University or as they call it) and the more you understand that the support knows little of advanced and will never help you in more complex activities on cookies, html, etc.. They start the problems. To do anything other than "goal" -> "sequence" -> "goal", you need an add-on. It means that you need to buy an add-on like PlusThis, which costs as much as a month's worth of Infusionsoft or Keap as it is called today, to get things running. True, you can always embark on code writing, but you'll find that Infusionsoft often rejects that code and no one will ever give you an explanation or support, because "They don't have to support HTML code". So you're back to square one. They send everything back to the community on Facebook or to their community, https:// community. infusionsoft.com where if you are lucky, someone will answer you after weeks. Those who have a company know they can't wait. Alternative? You can hire a partner at prices from 5,000 to 20,000 $ yes, you got it right, these figures are not shot at random. And so the company hired him, only to be told that even they couldn't solve the problem and that the best solution was to add Plusthis and get it over with. So the company did! It's not possible to manage offline transactions/opportunities, add up quantities from those orders, create a graphical dashboard of monthly events, everything you need for a small business where transitions take place outside of an ecommerce cart or order form. Everything is limited in the end to three features, which makes any software less expensive, less complicated and with a much less uphill learning curve. I believe that Keap was the worst money spent by my owner, I believe that this enterprise cost him at least $40,000 - $50,000 between developer costs, licenses and add-ons and that with that money he could have surely bought something better. Who gives a positive vote on Infusionsoft is definitely a victim of their commercial campaign and to work with 3 things that serve little to a business that tracking marketing does for real... All nice at first, it seems to work wonders, but it's when you marry it that you begin to understand how hard, expensive and terribly frustrating life is with this company. I lost my hair working on Infusionsoft, don't you too.

Really Frustrating chat support, been on chat with Brenda for about one hour trying to solve a simple issue. Waste of time

After using the product for seven years, the customer service is poor at best. non existent. They hit me with a 10 day cancellation notice just to siphon off one more payment. This 10-day notice was not in effect when I joined. Stay away. There are better options out there.

For a CRM tool, very poor, they make no effort to stay in touch. I'm trying to cancel before my Free Trial ends and their is no option to email them, in their Support page there are instructions navigate to a page to Cancel my Subscription - this page does not exist. In order to find UK contact number I had to Google search for it and of course it is only open USA hours e.g. 2pm - 3am. Having phoned the number, there is no facility to speak to anyone to cancel - you have to leave a message and they get back to you. 27.10.20 I have now received a REQUEST FOR MORE INFORMATION from Keap. They would rather waste more of my time than reply to my phone message. They clearly have little concept of what the first two letters of CRM stand for. One star is one too many for this operation.

I have had an extremely unpleasant experience with Keap/Infusionsoft. I was unaware I had set up an account because the name of the person I was dealing with had the same name as another agent at another company. I never used the account - not once ! When I realised and explained the situation they refused to give me any kind of refund - even if it had been a 50% refund. It took a lot of effort to get in touch with anyone for assistance and I could not cancel the account. In the end I pulled the credit card so they could no longer charge me. They were extremely unpleasant at all points along the timeline of trying to get this sorted. Extremely nasty and unpleasant organisational culture. Don't reward them with your business. Sign up to MailerLite. Infusionsoft is not worth what they charge and they border on being dishonest in addition to being very nasty to deal with. An absolutely hideous experience I wouldn't wish on anyone. They are scumbags. They make it nigh on impossible to cancel. Their support people are hopeless. They operate on US time which is ok if you are in the US. Imagine having to cancel your credit card and waiting for a new card and renewing your credit card details for other subscriptions because they won't allow you to cancel. DISGUSTING. DISHONEST. NASTY. SCUMBAGS.

Awful awful experience with Keap. The software is fine when using it but if you try to leave they make it excruciatingly difficult. Very hard to find out how to cancel. When you do the form won’t work (error message). It says you have to get a call back in order to cancel - wth?! All the while they are charging you. Eventually got hold of someone via live chat who said someone would call me back. Didn’t get a call for over a week (still being charged a fortune). Hideous hideous company. Avoid!