KeapReviews of keap.com

Tried to cancel - they send you to a form which promises a call back which doesnt come. Waited five days. Then spent 25 minutes waiting on hold for someone to talk to. Finally put through to someone who promised to get my "Customer success manager" to call me.... Go to top of message and read again. Done now. :)

Keap is a good platform. Unfortunately their support is horrific.I was not able to log into the platform and nobody could help me due to their IT department not being reachable. I tried to cancel the account multiple times to just be re-routed to IT department for some reason and then disconnected. Then I had an account manager go after me for charges and then he ghosted me after I told him I have been trying to cancel for months. Then they sent the account to a collector. I will not recommend this company ever. For shame KEAP.

Of all the subscription-based software I have had, Keap is the first to send me to collections when I changed credit cards and opted not to renew. This is typically a way that I use to weed out things that are leeching onto my cards and no longer being used. Most subscription based companies simply cancel your subscription and move on but not Keap. That $99 for the last month was worth the bad review so I guess I’m going to give it to them. There’s an old saying “the juice is not worth the squeeze” and I feel they have wasted resources chasing me for $99.

I am extremely disappointed with the CRM and the treatment from the management and sales team. I went into a contract with keap unaware that my company would not let me use the software to integrate with our company programs in fact it is violation violation of our company standard. The team I keep said if this happened they would refund me all my money and cancel the contract. This did not happen they were trying to pursue me for fees for software that I can’t use they are not friendly professional or a company that I would recommend anybody. It seems for a good reason that a lot of companies block out keep CRM for reasons unbeknownst to me but I’m sure they’re good ones. I recommend anybody to please avoid the dishonest deceptive company sales team management team that exist here do not use the software no matter how good you think it is there’s always something better around the corner and someone is wrong to treat you fairly and work with you and take care of you as a client.

I’ve been a customer since 2015 and stuck with them through their acquisition at which point they turned from infusionsoft to Keap, everything was cool and they didn’t make any changes The ONE thing I pay them for, they stopped allowing me to do They claim that if someone in your list hasn’t engaged (which means opening an email) within the last 2 months, that you can’t email that person any longer So we’d have customers purchasing who’d see us through ads or an organic channel, they’d buy and then get 0 emails because if they were already in our list, Keap determined that if they hadn’t opened an email within 2 months that they shouldn’t get any from that point forward Boy oh boy what a headache this caused We’d have customers buying and 0 of our onboarding emails or marketing automation campaigns would get sent out I get on the phone to chat with support and they justify this is acceptable, which to them I understand their justifications, but to me as the customer I won’t tolerate it Immediately moved to active campaign which had more features and an incredibly friendly and helpful staff, we managed to transfer about a dozen marketing automation campaigns and 10,000+ contacts over within a working day Upon cancelling my account with Keap, they forced me on the phone I explained why I was cancelling, the guy immediately started trashing activecampaign saying I’d run into the same problems over there (we didn’t and were assured we wouldn’t), starts yelling at me because I cut him off in the middle of his lies and trying to trash a competitor, this dude was the rudest human I’ve ever dealt with I can’t believe Keap thinks it can take minutes of my life away from me by making me talk on the phone to some dude who’s going to yell at me and stress me out, absolutely trash company that I’d run away from at all costs don’t be afraid or daunted to leave thinking it’ll be too much work, it’s the easiest thing to port everything from one provider to another I used to be the biggest advocate for infusionsoft/Keap, now I will be very vocal to my 3,500+ agency owner paid students, 1M social audiences and as many businesses as I can to ensure nobody uses this absolute hot garbage of software that doesn’t even let you email people

Keap on paper is an awesome platform but it's fundementally flawed on many levels. If you're looking to cancel your contract they make it very difficult to leave and even after losing 1000s on this software, they still take money from my bank account, despite expressing that I want out. You get given an account manager and my allocated manager is as useful as a chocolate teapot. Never respond s to requests and really slow. General support just points you to the manager. Useless.

STAY FAR AWAY FROM THIS COMPANY! Since you can't customize the calendar or forms, which isn't a question I'd ever think to ask before signing the contract, I canceled in 5 days and they not only won't issue a refund, but are charging me the $299 cancellation fee. I'm disputing it with my credit cards but the aggravation is insane and speaking to any of them is like speaking to high school kids. UPDATE*** After tremendous complaining and screaming, I have received my refund in full after having contacted the owner.

Make it extremely difficult to get out of your contract, charge you a £250 admin fee. Don't accept it when you say you want to leave