Creig J.
The company that I work with has been reasonably satisfied, but is now looking at other CRM's.
The company that I work with has been a long time Infusionsoft user. I have recently joined there and have been using Infusionsoft for about 4 months now. I find that it is adequate for what we need. But when I compare it to other CRM's that I have used in the past, I find that is reasonably easy to use ... but in some areas quite lacking by comparison. Currently, Infusionsoft is going through a transition that is not easy for users, customers or partners. This transition may or may not be necessary, but either way it does not make life easier for those who are using it on a daily basis.
Response from KeapJul 10, 2018
Hi Creig, Thank you for sharing your feedback with us. Glad to hear you like Infusionsoft. In terms of a "transition," I am not entirely sure I follow, but our developers have been working to increase ease-of-use. We have been listening to our customers who felt that the initial learning curve was steep and have made developments to reduce that curve so that our customers can jump right in and begin to get value out of our software. We feel that improving usability is 100% necessary in today's world. Our aim is to help small businesses everywhere to create order and support them to grow -- any changes we make will always be rooted in this mission. As a customer, you are a part of that mission, so we hope you see the benefits of increased ease-of-use for your business! Cheers, Sarah, Advocacy Manager at Infusionsoft