KeapReviews of keap.com

It seems like it has a lot of potential but I am a solopreneur so there is a lot to learn to get going and remember to stay active and use to its full ability

I like all the features of Keap. Appointments is really great for taking the admin friction of scheduling meetings with potential clients. The campaign builder is full-featured and lets me do some pretty serious email marketing automation, and the tags really help me understand my lead sources and audience preferences. The price is really reasonable too. I'm not breaking the bank for all the features that I get. There are some growing pains coming from infusionsoft though. There's no quick way to get to the tags. I have to click a contact, view their tags, and then manage all tags. Three or four clicks to get to something that should be one. I wish it had a feature to rearrange the elements on the landing page builder when in mobile mode. I'd love for the contact field to be closer to the top when viewed in mobile, but still keep the layout that I have in desktop and tablet modes, much like my Wix webpage does.

I am still trying to learn the program. I seem to have lost some leads by filtering???

I'm not with Keap, but Infusionsoft, and it's not very user friendly, though it gets the job done once you figure it out. I know I don't use it to its fullest extent or price tag, so I wish it was easier to use. It does do more than other cheaper alternatives and I hope in the future I'll learn enough to utilize it more fully.

I have used Infusionsoft since 2014 and I love many things about it. However; this year has not been so good. Many of the automated features were not working when I needed them to. I am in the Health Insurance industry and with the time frame the Government has created I have about 45 days to make my living for the year. Infusionsoft had a campaign to make calls to specific clients where I could record a message (with my voice) and the calls would go out to hundreds of my clients in a matter of seconds. Just Amazing and extremely time saving! The things that saved me time in automation did not work this year. I had put in many calls to support about the automated calls back in October of 2018 and still have not gotten anything resolved. So the fun part.... the calls would go out but the number displayed in the caller ID was the phone number to Infusionsoft, Not mine. This does me no good if one of my clients wants to call me back! Here is the case number if anyone at Infusionsoft wants to verify this. Case 1345924: Infusionsoft's number displaying on Voice Communications in this case number they claim to have it fixed *Known Issue 01311934, 01345898, Voice Broadcast Recording Failure, The calls would go out but the caller ID was still a mess. I had to take a picture on my phone and send it in to IT to show them that the system was not fixed and they still had issues. I had to hire a virtual assistant to help me call out to my clients (Extra fees) and when I asked Infusionsoft to discount what I pay until they get that feature fixed the stated that their contact does not offer discounts when they have a technical issue. Nice.... Oh and ya... still not fixed, since October of LAST YEAR! It is a VERY expensive CRM and the main reason why I pay the money is to have the Automation that it brags about. But what good is that if they do not fix the issues or offer compensation when things are broke. Do your research before you put your time and money into this program.

Infusionsoft has improved drastically and has become more user friendly. However it still doesn’t intigrate with social media well unless you download an app which for the price that we are paying should not be a third party option.

Untill now is our overall ecxperience positive. We would wish though some more basic features for landing page editing: like backward timer, change of favicon, page preview in a browser (now one has to publish and republish page just to see how it looks like). That would make work with your system much more comfortable.

Needed more support in Spanish