Kean Health Reviews | Read Customer Reviews of keanhealth.com

Kean Health Reviews | Read Customer Reviews of keanhealth.com

Kean Health reviews

29 approved reviews, newest moderated first

Catherne J.
Mar 2, 2022
Not what I expected
It took a long time to receive any information back from my test samples. I had to check to see that the reports were ready. Kean did not even email to let me know the results were ready for review. After reviewing the data, I felt the information I received from both the genetic test and the gut health were very generic. The data was not helpful in modifying diet or learning about significant health issues to share with my health care provider.
Response from Kean HealthMar 14, 2022
Hi Catherine, Thank you for your feedback. We are sincerely sorry for your unfortunate experience with us and apologize for not meeting your expectations. We have sent you a private message to start a conversation about your experience and how we can improve our service for you in the future. Thank you again.
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Sara H.
Mar 1, 2022
Let me start with customer service…
Let me start with customer service great and the way the results are laid out great. But it took a long time for shipping to get it there and to process. And my health coaches where dissapointed in the lack of important i formation to help with my gut disorder. Its hard to get a stool test done without a doctor. You can pay out of pocket for blood work and labs but stool nope. Was hopeful on this bit upset
Response from Kean HealthMar 14, 2022
Hi Sara, We always aim to deliver a great experience, and we are sorry when we didn't meet your expectations. Thanks for taking the time to bring this to our attention. We would love to start a conversation to hear more of your suggestions. Please feel free to contact us at [email protected]. Thank you again!
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previous user of P.
Mar 1, 2022
Very disappointing
Very disappointing. I was ready for results that were easy to understand and similar to what psomagen used to be. I wish I would have just used Viome again instead. There was no questioner to fill out, no information needed, nothing. It just seems very general and not at all as advertised.
Response from Kean HealthMar 14, 2022
Thank you for taking the time to share such a detailed review about your recent experience at Kean Health. We welcome the opportunity to start a conversation about how we have missed the mark when meeting you expectations. Please feel free to contact us at [email protected] We look forward to hearing from you.
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Rachelle
Mar 1, 2022
It’s a no.
The results took more than double the estimated time frame. And the results are too difficult to navigate. Instead of having to go to the index after reading everything an explanation should just be on each page. Additionally, there Is no back button so you have start over each time. Terribly long process, expensive, absolutely dissatisfied. Not worth it at all.
Response from Kean HealthMar 14, 2022
Dear Rachelle, thank you for taking the time to share such a detailed review about your recent experience with Kean Health. We apologize for not meeting your expectations. As it may be too late to reconcile, If you’re open to discussing your experience with our customer support we welcome the opportunity to chat to help us improve our service for you in the future. Please reach us at [email protected]. We hope to hear from you and thank you again.
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Ashourrina
Mar 1, 2022
Poor communication
I never received any kind of notification when my kit went to processing but I just kept checking my account often. It’s been processing for a month with no communication or updates regarding when I can expect results. The communication has been very poor and it’s taking a rather long time. I would not recommend to a friend.
Response from Kean HealthMar 14, 2022
Dear Ashourrina, thanks for sharing your feedback. We’re sorry our service didn’t meet your expectations. Although, this was an uncommon oversight on our end, we've made strong efforts to improve your concerns moving forward. Please feel free to reach out to customer support at [email protected] with any further comments, concerns, or suggestions you wish to share.
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