KD Smart ChairReviews of kdsmartchair.com

No response from customer service after repeated requests for a return authorization for a joystick that is not compatible with the Smart Chair!

I have not received the items I order nor have I received any communication from them. I was not sure if they are even in business anymore. Have tried to call several times but could never speak with anyone. Will never recommend you to anyone and getting ready to make a complaint with the BBB.

I have not received my chair yet, after circa one month of waiting, but I doubt I’ll have any negative issues with the chair. Dealing with your customer service department has been an unwelcome nightmare, unfortunately, and my order for additional parts was never filled. If I’ve written a negative review in my life, prior to this one, I don’t remember doing so. Blessings! 🙏🏻 Jesse Leigh Brackstone.

Love the chair but NO REPAIR SERVICE THAT WORKS. My son has spent the better part of the last year (seems longer) trying to get it fixed. After spending about $500 doing what they told us to do, I still have a non functioning chair and have two unused new parts that didn’t fix it. BEEN A MESS!!!!!!!

can't get parts to maintain chair. BOTH front wheel shock absorber asm. unavailable. JOY stick cable connector pin stuck in female fitting. Front wheel bearings fell apart - NO PARTS AVAILABLE.

It pains me to give a 1 star because the people who dealt with me-namely Lenny-were so lovely, but I've wasted so much time trying to get a settings programmer to New Zealand as I don't feel safe using my kd chair with such slow reaction times, and I hope a review might get someone's attention. Every 6 months or so I email you guys again and I get the same reassurance that you will get the factory in China to send one out, and then nothing happens at all. A waste of Lenny's time, and my kd smart chair I would honestly pay hundreds to get it shipped here if it meant I could use my chair again, and would really love for someone to help me with this one more time. Thanks for your time, Nick

I will have to say that they people were not rude, but I had to give it 1 star because the chair was a complete waste of $ 2,000. My mother can't even use it because it goes too fast for her. I asked if they could slow it down, but they said no. Make sure your elderly has excellent control of their fingers or you'll be wasting your money.

Company failed to deliver chair and did not refund my credit card . Bank of American credited my credit card I do not recommend this company!!!!!