Kbserver NetgearReviews of kbserver.netgear.com

DON'T BUY ORBI. For my particular wifi needs and house setup, I was recommended by Netgear to buy the Netgear Orbi RBK20. I bought it and regret it. The wifi signal does not cross even the glass doors to the terrace situated 50 cm away from the router, it also does not cross 7 cm thick concrete walls. No wifi outside, not possible to install a satellite in the basement and a very limited area to place the satellite upstairs. It works worse than my internet provider's standard router. Ridiculous! Long exchanges with support always comes down to nothing makes it better and them saying the router works as per regulations so the problem is my house setup... as if it was much different from any house. Ridiculous!

Purchased a Netgear Nighthawk D7000v2 router in April 2019. Started having issues a few months ago and even a firmware upgrade didn't solve the issue. Router keeps randomly crashing. Spoke to Netgear and they couldn't care less, they keep trying to tell me its a technical problem and they want to charge me! The router cost me £140 only 6 Months ago and they wont let me send it back to them under the hardware warrenty because they say its a technical issue which i have to pay extra for! There is alot of known issues with this router where they crash but this bloke won't accept that. what a waste of money this is turning out to be will never use a Netgear device again after this

I purchased a D7000v2 in April 2018. I set it up as modem/router and all worked well. I am now trying to use the USB ports to attach USB disk drives that can be accessed from ther network dvices (media and computer). Almost every device (pen drive or hard drive) has not been recognized as a USB disk drive. I did manage to get two ancient 1gb USB 2 sticks to be recognized and become available over the network (alright for storing 10 albums). I tried the following (in the USB2 and USB3 ports) with no success: 1/ Transcend 32gb USB3 pen drive - FAT32. 2/ Transcend 16gb USB3 pen drive - FAT32. 3/ Seagate 500gn USB2 portable drive - FAT32. 4/ Samsung USB3 M3 1tb portable drive - NTFS. 5/ Samsung USB3 M3 2tb portable drive - NTFS. It would not recognise any of the above but all of them worked perfectly well with my Windows based PCs. The Transcend sticks work with my Huawei router, Raspberry PI and Nexus 7. I then noticed that Netgear only provide free support for 90 days. It appears that the D7000v2 loves ancient USB devices but has major problems with anything modern. If anyone in Netgear has any ideas how to solve this issue please let me know. Having used a lot of Netgear kit (modems, routers, bubs, switches, wireless pickup points etc) in the past (I sell and configure networks) I am very dissapointed in this item and cannot recomend it to anyone (may be my worst enemy). Reading the rest of this review forum it apears that I am not alone.

support is appalling. level 1 support cant fix. promise a level 2 support tech will phone back...never phoned back. i have been through this routine 5 times in the past 48 hours...always told "i have escalated this to a senior level and they will phone you back at X time on your telephone number which i will check with you"...no one ever phones back. i phone back, i have to explain the whole set of problems again. they apologise again for no one bothering to phone back, and tell me they will escalate to a senior technician...and so it goes. hate this - will return router and never touch them again

Just bought router R7800 & modem DM200 and I can't connect them to my network server. Desperate for some setup support and there is zero help. The community doesn't reply and there are no numbers to call. I'm re boxing the equipment to get my money back. DO NOT BUY NETGEAR EQUIPMENT unless you're a total IT Pro

Purchased a "nighthawk" and problems having computer freezing. Called Cable company to be told no problem and maybe wifi router needed an update. Called Netgear to be told since the warranty was over, there would be a charge. First, it was a service plan of over 100.00, then 6 months, then one time of only $49. At 77 and low income could not even afford that. Then he finally said he would email me the directions. They came, hard to understand but remembered one time they wrote to do an update for security, found it and updated it without problems. I will never purchase their product again.

This is by far the worst technical support I have EVER, EVER experienced. For Christ sake. I can´t get hold of them, they don´t answear the phone. No email to address to. I have tried for a week now and the customer service agent is probably a school drop-out. I hae a case number NETGEAR Support Ärende #41122957 the Swedish site. Please respond.

A few months after I bought their extender it stopped connecting.I was well within the 90 days' free support but some idiot changed the date and made the expiry date the same as the purchase date, so the support expired as soon as I bought it. Tried community forum where I received goodwill but no practical help. Wrote to the CEO,no reply. By now I think you are getting the picture. Netgear takes you money and from then on it is your problem if something goes wrong. I am probably lucky but I always received assistance from other technology companies Lenovo, Ring, Samsung etc not just for a miserable 90 days but in some cases even years after the purchase. I for one shall never ever buy anything from them and would advise anybody who like me, cannot sort out a techno problem without help to follow my example and avoid them unless you like to throw you money away. A bit later. Netgear long last woke up and contacted me.Over a two hour telephone conversation they put everything right,all networks were there.I was over the moon. Half an hour later they all disappeared leaving me without doorbell,connection to burglar alarm,use of tablet. I emailed even phoned California.Nobody responded. In the end I managed to restore the router setting to how they were before Netgear,reset everything and THREW OUT THE EXTENDER> Best thing I have ever done.