Kbserver NetgearReviews of kbserver.netgear.com

I have a wifi extender EX3700 which inexplicably dropped connection with my internet. I struggled trying to reconnect so tried their web chat. was told I would be contacted by a technician within 25-30mins. After almost an hour and a half I recontacted them for an update to be told the technician was busy and someone else would ring. About another 20mins later I received a call from someone in the USa who took control of my computer to sort the problem. After a few minutes he told me there were 43 people logged into my internet (absolute rubbish) and it would cost me $150 to clear it off. I told him I ran Norton and my internet is password protected but he said people from china had software to overcome all that. When I refused to pay he cut me off. Unbelievable! Absolute garbage customer support in my opinionj

I purchased a CM600 modem from Netgear a little over 2 years ago to be used with a new Comcast Xfinity ISP account (with no phone or TV - just the internet). My service has been quite poor and after this virus hit my service has been unusable much of the time. It seems to get better when I reboot the router and Comcast says the router has failed. I'm not sure - it seems relatively new. I tried to ask Netgear, through their site, but they only give support if the product was purchased in the last 90 days. I wanted to give Netgear a chance to tell me if their product may have failed but it looks like they have no interest if the product is over 90 days old. I think I'll try an Arris.

Clone site?? Bought WiFi extender for home. Went to company help site as instructed by manual if not connecting. Initially it seemed the chat was normal. However then informed technician would phone to sort problem. Assuming this was ligitimate. I was informed that my computer had been hacked and asked to pay to fix! Contacted Netgear and after explaining situation I was just blocked! I do not know if it was clone site or genuine. Netgear were no help whatsoever. Be warned!

As a lot of other people have said - the customer service is bad. I just wanted to update my wifi booster. Forgot my login details and answered both security questions correctly only for it to tell me that both answers are wrong, even though I made the answers myself. Got in touch with Netgear without any resoution

Purchased a NightHawk router after contacting Netgear to check it would be the right item for my needs. It doesn't work as expected. Contacted support. Spent an hour trying to resolve only to be told it was faulty and needed to be returned. Returned it to Amazon and got a replacement with exactly the same issues. Called support again. Kept on hold for most of an hour while they contacted 2nd line support only to tell me this network extender wasn't compatible. I got a little irate and stressed that I'd already been told that it WAS compatible. Further time on hold and then I'm told it is compatible. Taken through steps to install it and it still doesn't work. Asked to speak to 2nd line support. Told they'd call within 8 hours. Two days later nothing. This company are THE WORST at supporting their products. I'll never buy Netgear again. Utterly abysmal

I was not upset at netgear originally, they shipped the product on time however, fedex lost it (tried to say they delivered it, thank the lord for cameras). That is where my issue with netgear turned south. They acted like I was perpetrator of some great coup to steal a device that has a serial number and can be deactivated remotely. I uphelp my end of the business arrangement where I pay for the item. They subbed out the delivery to fedex and got screwed HOWEVER, not in their eyes. I am the one that trusted them to uphold their end and I got the shaft. One solution netgear offered was that I purchase another one and when I recieved it, let them know and they would refund the first. I asked of they would ship fedex again and they would not answer... This company had an opportunity to do the right thing and stand by a customer but they choose not to. They are at 18.15 per share as I type and I tell you that I think they are overvalued.... Sell sell sell is all I can say

Bought a RAX80 in November 2019. All appeared to work fine. In February 2020 upgraded broadband from BT Infinity to Zzoomm. Zzoomm's supplied hub getting download speeds of 140mbps, while my expensive (4 month old) Netgear RAX80 is apparently only capable of getting 94mbps. After ages on the phone to Netgear they assure me that there is nothing wrong with my router and that it is my broadband provider that is the issue - despite my repeated assurance that there is nothing wrong with the connection (as the hub provided by Zzoomm is getting 140+ download speeds only minutes apart from the RAX80 only getting 95mbps. The amazingly helpful (not) call centre operative tells me that that they can do more diagnostics (including resetting my hub (which I have already done) but that they will charge me $100 if they fix the problem. The fact that the hub is only a few months old and that the problem is clearly with their hardware (not the ISP) appears irrelevant to them. They hang up on me when I point this out. Rude and hopeless customer service for what was a new and expensive product. DO NOT BUY NETGEAR. They will let you down.

Netgear's support plan is quite frankly unacceptable. They offer a short support period for a few months, but any issue after that and you have to pay for a service agreement. I own a Nighthawk R8000 and a Nighthawk R7000, both of which have an unbelievable number of firmware issues. Each firmware upgrade from Netgear fixed one bug and creates 3 more. Both of these routers were over £100, so I do not expect features as important as Quality of Service to not work on a router designed for high traffic networks. I cannot believe that Netgear are allowed to get away with the level of service they provide - it's quite frankly disgusting. Avoid Netgear products at all costs. Your money is much better spent elsewhere.