Kbserver NetgearReviews of kbserver.netgear.com

to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.

Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.

I will never purchase a Netgear product again. I spent 600 on flag ship router which is utter garbage. No support from the Tech guys who like to drop the call on you and don't call you back. Buyer beware!

I purchased a Netgear R6000 two years ago. The device failed 10 days after the warranty expired due to a component failure (talk about design to fail accuracy). Despite this, Netgear fail to understand that there is a requirement to replace or repair products suffering a hardware fault for up to 7 years (6 years in Scotland). I called product support, they agreed and promised to call back with details of the replacement. This didn't happen. My notes haven't been updated and I'm now in have call centres in India constantly hanging up on my call. I will now be escalating to trading standards and Amazon.

I agree with all the negative reviews. customer support is terrible, I have spent 3 hours in total on the phone for a warranty replacement and still no joy. "AVOID NETGEAR products"

If you are having trouble with you modem/ router after the technical support warranty runs out, expect to pay additional money to get it resolved even though the hardware warranty is for 1 year. I should have known something was wrong when I had to contact technical support just to inquire about my 1 year warranty. Once you contact technical support, the first gentleman ask you about how many lights are on the modem and from there, he can determine if it’s a hardware problem. All the lights were working so he ruled out a problem with the hardware. After this it all down hill because to speak to a technician, you have to purchase a support package. If you don’t purchase a support package, your support ends right here. Okay I purchase a support package for one year costing me $125.00. He then transferred me to technical support. All this guy did was walk me through resetting and re-configuring on Netgear website now my modem is working properly. What a scam! So you tell me, the first gentleman could not have told me to try this first before charging me $125.00 . To add injury to insult, they actually tried to pretend this is a normal way of doing business. Give me a break!

Avoid netgear firewire extenders at all costs. Most of them don't work and they don't have a customer service number. Basically you will be stuck. Bewarned.

NETGEAR's TrustPilot page is Unclaimed. Not surprising if you've needed support for a NETGEAR product. It's amazing and frustrating how little they care about their customers once they already have your money! Their warranty is, in my opinion, a total scam, and possibly unlawful depending on where you live. I purchased (and registered) my NETGEAR RAX35 router on 2020-01-19, so I’ve been using it for less than 6 months, and their 1 year warranty for my router is supposedly good until 2021-01-18. But their warranty scam is to limit "support" to just 90 days and then refuse to help unless you pay for a "NETGEAR GearHead Technical Support” plan, which costs from "$49.99 Per Incident” all the way up to $229.00 for their 2 year plan (over 2x what I paid for their stupid router)! What about their so-called 1 year warranty? They get around that by claiming that it’s only for “hardware” issues and that there’s no way it’s a “hardware" issue because the router worked OK when it was brand new. Their representative of course couldn’t explain why their customers would have to pay extra for support when NETGEAR routers often stop working due to NETGEAR’s own firmware updates. He also couldn’t explain why my older NETGEAR router that I still happened to have, worked when I switched back to it after being unable to get my newer NETGEAR router to work again. I finally got so frustrated that I had to abruptly end the call and post my comments here on TrustPilot. Further proof that NETGEAR could care less about its customers? If they refuse to respond to my (or other) TrustPilot comments, even after I email my comments to NETGEAR's U.S. Media Contact (Nathan Papadopulos, 408-890-3889, NPapadopulos-at-netgear-dot-com), to NETGEAR U.S. Sales Inquiries (408-907-8000, sales-at-netgear-dot-com), and to NETGEAR Investor Relations (Erik Bylin investors-at-netgear-dot-com). Based on my experience and what I’ve read about NETGEAR, it also won’t surprise me if they put more effort into trying to get my comments blocked from TrustPilot, then they will put into providing good customer support.