KB HomeReviews of kbhome.com

No responsible, no respect and they behave very rudely. They don't care. They did not build a house based on our Designs selected.(Tiles, Cabinets etc.). They tell we have warranty till 1 year and after logging a request, they come 3 times or 4 times with different people to inspect and they will tell that they will comes and fix but to fix it, it will take for them minimum of 6 to 8 months for a small issue(For fixing the Cabinets Pull )

I was under contract with KB Homes in Lake Lucerne last April 2022. After many incidents the house I was under contract the house was sold to another family and I never received a cancelation notice or signed the cancelation release. Jeff was the salesman that attended my case. I talked to Mike Leon regarding my case, and he said he will figure out what happened and will gather all the documentation needed. Last time I talked to him was February 7 and after that day I called several times with no response. I have a email from Jeff that says if I did not receive my deposit I should get at least a credit for a future purchase, but no one send any physical proof. At this point I feel frustrated, discriminated and left behind, I have no house, no $5,000 deposit and no response from anyone from KB. I have all my emails and proof, and no one has taken the time to contact me for anything. But when I started the process, I was receiving call and emails. I need to know what happened because everyone is ghosting me, and I feel robbed.

Easily the worst company I've ever dealt with in my life. The internet says they're one of the best builders ever, with the highest customer service. But surprise, that's only because you can't actually negatively review them anywhere. You can only on places like this, which are flooded with 1-star reviews. First our house took 16 months to build, and when it was finished it wasn't actually -finished-. The trees and sod were dead, we had missing plumbing and fixtures, the countertop and cabinets were damaged. But since it was already 16 months we were screwed. We had to accept it or walk away, and they probably knew that. Post move-in it's been nearly impossible to get them to fix anything. Our warranty officer doesn't respond. We have to call the regional manager to get anything, and now they're ghosting us. None of them seem to care. We can't even get a can of paint. It'd be better if they just 100% ignored us. But they constantly lead us on with false promises and then do nothing. We recently had damage to our fence but KB will do nothing about it. They write off as damage from a storm but it was on our warranty TODO list as far back as 10 months ago!

Terrible overall experience with purchase. They made false promises that they did not honor, and mistakes were made but the company was more concerned about hoarding profits rather than making fair or ethical corrections. Loan officer did not follow up, provide any updates or give any requested information in a timely manner. I had to contact the loan officer and continue reaching out for basic information, I would definitely not recommend to anyone.

Buying a house in Broomfield CO. Original price when I applied for as high $300,000 before "upgrades" (2020) But when the Lot finally opened and they started the build KBHOMEs ads lot "premium" charges, new price? : now High 400,000. Then they have the nerve charging extra for simple things like oh..... having windows..... seriously. The end price at Nov 2022? over $537,000 for a 1800 square foot townhouse. With no ability to even have any decent upgrades. This expensive house has the worst quality carpet, flooring, counters. It looks like it was built in 1980s except for the expensive price tag. oh they are also late in delivery. But if you try to argue or address it Kbhome ignores you and refers you to arbitration in the signed contracts. We got mad at people who hoard TP during the pandemic- shouldn't we address the same issue with fraudulent and unethical builders like Kbhome? Ben C.

KB Homes has not completed the work that needed to be done on my home and has still not completed the issues. I closed on my home last month on the 29th and 90% of the issues have not been resolved due to either laziness or blatant disregard for other people money and time. - Back door is so out of square it takes a 200 lbs person to open it. (They attempted to replace the track to resolve the issue but it remains as the door is not square in the wall and needs to be cut out and replaced) - Mud and rusty nails all over the roof - A drawer missing from the counter ( I was told they have the parts for the drawer just have not had the time. This was supposed to be resolved before move in. Still has not been completed) - Still missing appliances ( KB homes was given several options to resolve this issue. Lied and said they are back ordered. Used COVID as an excuse. Order the units ahead of time. Get me the units I have already given money for or give the money back) - Back yard was not graded and left concreate chunks scattered all over the back yard - Lines of paint on almost every hard wood floor in the house. ( This was noted before closing and was told it would be resolved that day) - Up stairs counter was installed but left the sink laying on the floor and the old counter thrown in my guest room with drywall chunks scattered all over the place. New sink has still not been installed. - Garage door panels replaced and still not painted The fact this is how this company does business is beyond me. The lack of attention to detail and continuous spewing of excuses is sickening. Hire more people get the job done and do not contact me unless it is with an ACTUAL resolution and not telling me to wait and see.

We own a home built by KB and we hate it. The quality has impacted our plumbing since day one. The builders had to send someone back to properly brace our bathtub because it was literally moving or shifting anytime someone stepped in. We've experienced very small almost unnoticeable leaks in the ceiling under both second-floor bathrooms until years later when we were finally able to get a remodeler to the house, they discovered the first toilets were never properly fastened or braced in place. The house is over 2500 square feet and can't cool correctly because, according to several air conditioning repairman, the builder should have installed 2 air conditioning units instead of the one that they built the house with.

Buyer Beware, sites like Consumer Affairs & New Home Source, KB Home pays these type sites to post. KB Home paid off whistle-blowers, knowing the homes were life threatening, not even close to building code. Gave the building inspectors gifts, to get these homes passed. Won't honor their warranty. Found GUILTY by the Florida Attorney General for fraud & deceptive practices. Stills builds shoddy