KB HomeReviews of kbhome.com

Complaint for KB Homes and AAM the company they use to do nothing for the HOA. Location: Brand new KB homes community in Gilbert AZ (Cordillera) Homes priced from 500k-700k We have a house on our street that is an absolute joke. The amount of violations this house has according to the HOA handbook is astronautical. This home is less than a year old and has the following issues. They park a commercial vehicle on the driveway. This is against the rules and looks super tacky. They bought what looks to be a spec home with real grass in the front lawn. I honestly don’t think they have ever watered it because it’s so dead. This dead grass is one spark away from a fire. Weeds scattered throughout the front yard as well. They park a bunch of cars all over the street in the front of their house. They all parked different directions on the same side of the street. Lastly they leave their trash cans on the side of the house. The cans are always overflowing and have trash on the ground near them. So these are the issues this home has been having for over 6-8 months. Now I am done with the back story, we can move onto my complaint about AAM. These issues I stated above with this house started around 6-8 months ago. If this was addressed and fixed this review wouldn’t have been made. 6-8 months and nothing happens… how is this allowed when I am paying AAM $125 a month… $125 is a ton when KB Homes has zero amenities and the company that runs the HOA doesn’t do their job. So now me…just a homeowner is going to have to get it fixed since AAM is unable to its job. So over the last few months I have been contacting them to try to get the ball rolling and also have contacted KB homes. Someone should try to call AAM right now and try to get ahold of Harmony who is in charge of the HOA. You will first have to call and wait 10-15 for someone to answer then send you to another person with another 10-15 wait just to get her contact info since she was out. I have had communication with all parties minus the homeowners I am complaining about. Our household is not the only household that feels the same we do about this eyesore of a house in our neighborhood. Everyone is blown away it’s been allowed and the fact we are all paying $125 for NOTHING. Step it up AAM and KB. KB you are letting a company not represent your community the way it should. Nothing like driving into 1 of the 2 only entrances and seeing this house. First impression mean a lot…… both of you need to step up and do better. KB needs to hold AAM accountable. We are in the process of hiring a legal team to see what our options and rights are as homeowners.

I had a water leak that got into an electrical socket so I co tasted the warranty department and they said they’d send someone out. To my surprise,sarcasm, I never heard back from KB again. Countless people have reached out in my little neighborhood for the same exact issues. Some of these people have had water intrusion since moving into their brand new homes and here they are 4 years later still fighting to have these issues resolved. If I were to do new construction this is probably the last company I’d want building my house.

I’ve only had problems with customer service I’m always getting the runaround now corporate involved but thing are moving but Tyler for kb homes pick and choose who he wants to help they have not ever made an appointment or what the call a checkpoint inspection they say stress free no worries they have you covered but all I get is told now we will not help you good luck I call the 188 customer service number and they tell me someone will call but they don’t even know the committee I live in because there in Phoenix but that doesn’t make sense because you can google it and it’s there I always get the runaround I’ve even had to say don’t worry about certain thing because it’s too big of a headache like a microwave or even the tile or grout I fell like I have to pick what I want and then be adamant about what I need done but yet they say they got you I don’t know about that I don’t know how they will tell you it’s not covered but then do every neighbors house with the same problem it’s not fair especially when we have the same contract now the tiles on my roof or sliding, we’ll see if we get done. My fingers are crossed, hoping for the best I love my house but just some of the customer service people my God I don’t even know how they have a job and customer service. And I feel like because my two years is coming up they’re just pushing my concerns to the side even though I have it all documented every time I’ve complained about anything and nothing’s been done pictures and everything so we’ll see

Thing that were supposed to be fixed and never was. Yard not leveled right. Yard floods and being a disabled vet it will be difficult to mow the lawn because of the leveling Fence was put up without concreting posts, as a result the whole communities fences are falling down after storm.

truly regret buying from KB. Nothing but issues with every system, reps DO NOT return calls. Amenity center is less than half of what was promised. Construction has caused property damage to my vehicle and home. Craftsmanship on home is poor at best, loose nails and cracked, broken boards. Terrible company to work with after you sign your papers.

I'm in a wheelchair in Tierra Buena KB Homes and, they refused to follow ADA guidelines when building my home. Simple ramps for 4 inch steps were refused. As well as wider doors. I was very upset to see them build A house I could not get in. I was told by a supervisor, of Tierra Buena KB Homes, they never build ramps.

Kb homes is a huge joke not only do they nickle and dime you at design studios. They have you put ernest money down that when you sign their contract states if you have to cancel. It may or may not be refunded but they won't even give it back if you cancel a day after sending them money. I get keeping some of it. But they need to put in contract none non refundable period. We had every thing planned to move and my job cut people got denied for my loan lost all my money. Kb doesn't care and enjoies doing this to people. So be warned that buying with kb homes you better be 100% sure that while their building your home you won't have any issues or you'll lose everything you put into it.

If you consider buying from KB Homes, be sure to have a real estate attorney look over everything. Do not trust their sales people! This company has put us through the wringer, charged us with fees for not going with their lender even though we never signed a loan agreement with them. When I first signed up, I told them that I was using my own lender (I work for a credit union) and they said it couldn't hurt to entertain theirs (KB HS Home Loans). They have you sign a contract to pay for any rate locks but the amount was left blank. They gave us a loan agreement and the origination fees blew away the huge builder credit they dangle in front of you. We rejected it and never signed. Then, the night before closing (which was cancelled that same night by them over lack of attic ventilation) our credit union is told to wire an extra $4,445 for a rate lock, citing the document we signed with a blank amount. They couldn't provide a signed loan agreement because they didn't have one. No bank will wire based on a no-amount agreement and a side note with a dollar figure, by the way. It took some serious protesting to have that removed and they did it "as a favor" to us. We are on our 5th closing now with no date set. I had purchased appliances and furniture after our final loan approval a few days before closing and now they tell me that if I have to trigger another final approval over this, since my purchases caused the issue, they would not return my earnest money if it falls through. Oh, and the reason I'm under such scrutiny over the loan is because I lost my home buyer for my current address since we couldn't move out in time for them (because of KB's date moves). They will make everything your fault and then stick it to you for it. Update: I wasn't let out of the contract and ended up buying the home. Things as a home-owner now are easily as bad as a contracted buyer. The warranty services are dismal and unresponsive. I'm already having to shell out money for a freshly installed irrigation system that is having issues and I've been blown off multiple times by the warranty contact. There effectively is no warranty.