Kelley Blue BookReviews of kbb.com

The process and choice to use KBB came with expectations. Top of list -Professional Accurate Valuation of my vehicle. The calls came in 2x-3x daily, finally answered and went to dealership. Unprofessional people that want to steal your car. 100% abuse of a system. I tried to educate the people in that fact that I WAS NOT born yesterday. I would say it is as aggravating as placing your car for sale in marketplace.

I was fortunate enough to get a new 2023 car in January. My husband drove our old car a (Ford Focus-2011). When it needed repairs, I asked my husband if it was worth spending more money (approximately 4,500) on a 12 year old car. I went online to KBB to get the value for the Focus. In truth, I did not know that the KBB website connected you to dealers who are interested in purchasing vehicles. I thought it just gave quotes on car values. During the process of evaluation they asked me specific details about the car’s condition. I was as factual as I could be, and I was given a quote. We knew the quote was low, but when we factored in the point that who every purchased the Ford Focus, would have to spend approximately $4,500 to get it running properly… the amount they quoted seemed fair. Within minutes we received an offer for the vehicle from two dealerships. We chose the one closes to our home. My husband and I took the car to the dealership. They looked over the vehicle, checking the accuracy of the defects I gave or missed. As it turned out, I forgot to list a tear on the driver’s seat, so $100 was deducted from the original quote. The whole process of the paperwork and inspection of the car took about 20 minutes. The only issue we had with the dealership was that the person who signs the checks was at one of their other facilities and we had to wait on her. But the check was signed and we finished the deal. To anyone considering KBB to sell their car, remember you are not obligated to do so. Our offer was low, but the dealership had to repair your vehicle before they could sell it to the next driver. And last, remember it is a business that wants to make a profit. For my household we didn’t want to keep spending money repairing a 12 year old car or to keep paying the extra car insurance on a parked car. We are thankful to KBB for the service they provided, if done correctly… it works!

Crooks, they beat down your car and raise their vehicles value. They said my car was worth $250. While they list same cars with less options for 1000s. 1 of my wheels cost 500 Stay away from this so called fair offer site. Oh and then they sell your contact ot give to the dealers who hive them a kick back to hound you to buy from them.

They are not honest like the cars salesman!! In fact they work hand-in-hand with them to benefit themselves. they always tell you less than what it’s worth actually like I said they’re involved with the car dealers so take it from there….

I wanted to get a quote for my totaled car and now I've received 1 phone call, 2 emails and 2 text messages (in 30 minutes) regarding dealerships that want to buy my car. This is the last time I use Kelly Blue Book. I fully regret giving you a valid email and phone number. I doubt this will ever end.

Go to get a value on a car and immediately start receiving emails and ridiculous spam trying to purchase the car from multiple sites

Horrible would never do business with them again

Scam website they price vehicles extremely low so when you want to trade your vehicle at a dealership they use Kelly blue book to value it but when you buy a truck from a dealership its 10 times higher then what Kelly blue book prices. The only reason it exists is so that dealerships can scam you out of what your truck is actually worth.