Kitchen & Bath AuthorityReviews of kbauthority.com

Stay away from this company. There customer service sucks. Unanswered emails unreturned phone calls. They didn’t answer a question I had about a product so I ordered it and quickly realized it would not fit my bathroom. I went to their website and use their contact form to cancel the order one day after I ordered it. It was a weekend so their office was closed that’s why I use the contact form. My order status claim that the order has not shipped and their website said that the orders ship in 3 to 5 business days so I gave them plenty of notice to cancel the order. They shipped it anyway. My item cost $877 they are trying to charge me $320 to restock the item. I canceled the order on December 10 and I still haven’t got a refund

The continue to lie and fail at the simplest of things. I ordered 2 of the same size cabinets in August, my contractor advisor I needed one of the to be smaller, I called to revise my order, seemed simple and easy. When I provided the dimensions needed, the sales rep quoted me the model # and asked me to repeat back to her. I did, I don't know model #'s just the dimensions and finish I needed. When the shipment arrived in Oct, you guessed it wrong dimensions. A few weeks later I finally received the approved RMA to return and placed a new order with the same dimensions and this time the right model #. A few weeks after the return, I only receive a portion of the proceeds back due to a 20% restocking fee. I wrote, called and continued to contact. Finally a reply with the recording and they told me 6 min into the call I gave them the wrong model #, but they failed to listen to the 1st minute into the call where I provided the dimensions and their team provided the model #, b/c I parroted back what I was told, I was now responsible for knowing their models. 2 months later, I finally resolve the 20% dispute with my credit card b/c they were too lazy or uneducated on how to follow through on a return. Then my replaced cabinet ordered in October for delivery in November was delayed to mid-December. One 12/13 (mid-December), I reached out for an update where I received the snarky response that "On Nov 28 you were told it would be delivered in mid-Dec". I reframed from saying "hey dumbass, it's now mid-Dec which is why I want an update". We exchanged multiple emails on what I thought was a simple question - provide and update on my order status. Then I finally receive the news it is planned for delivery the first week of January. Well Thursday, Jan 5 rolls around and no delivery, I call again and sit on hold then the promise to call me back, they don't. Instead I get an email stating the mfg canceled my order. I contacted the mfg and they shared that when they would not have accepted my order if they could not fulfill it and while the product that I ordered in 2022 has a new model that works with my exact dimensions and frame. I contacted K&BA, they had no idea on how they work with their mfg (at this point I understand the business processes better than their employees). They then try to buy their way out of being caught in a lie. I just want my $ back and to do business with a reputable company so I tell them that. The sales person tried to get me to say that I wanted to cancel the order - BE CAREFUL - If you say you want to cancel then then will charge you. A week later still no refund. I had to go through AMEX to have it taken care of (with only one call - I love AMEX). Mean while I'll get the cabinet I need in March from another company that has the 2022 and 2023 models available. K&BA has a lot to learn about Supply Chain, Customer Experience and follow-up!

If I could put zero stars and still review them, I would have done so. Their product is great from past experience, however, be extremely cautious with this company. If you have a time constraint for receiving the shipment, be aware that my $2,000 order for Arizona was shipped to Brooklyn and has been sitting their for about 8-9 days with no change. I am likely to miss my construction window for the bathrooms in my house and they cannot even tell me what the problem is with getting it back on a truck or why it even went to NY in the first place. A total disaster. Sad because before covid, I had good success ordering their products. Take caution!

After many, many attempts to figure out where my delivery was and when it would be delivered, I gave up trying. I gave their customer service several "final-final-final" attempts to provide credible information, but they could not. Promises to fix the problem were fumbled. Unable to wait any longer, I asked them to cancel the order and went out and purchased an alternate product. The next day the delivery arrived! After asking why they delivered it they indicated they could not cancel the order because it was in transit. Then, they would not authorize a return nor pick up the product. Sad company. I wish I had read these reviews prior to ordering from KBA.

Received vanity with damaged marble top, promised FedEx will pick it within 48 hours, fedex did not show up and we are still waiting for our refund from September purchase. KB authority blamed us for accepting the damaged item while it was packed and we had no way of knowing it was damaged. Horrible customer service. Do not buy from this seller!

Ordered BELLATERRA Home 800631-25 to be no MDF all wood or plywood construction - upon install entire rear of cabinet and main shelf is MDF type product. Contacted vendor and MFG and they are standing by their statement - subsequent sales info has been changed - could have bought comp' prod' at chain store for 50% less. Waiting on moisture to attack it and have to replace in 3-4 years. Very disappointed.

My product arrived with a cracked marble top and the company will not replace it because I accepted delivery. The box was intact and did not appear damaged. I had been told I had 48 hours to inspect it and report any damage. That was a lie. I am so angry. I do not have $3000 to throw away! Do not purchase from this company!!!

Spoke to Joe and Eric. Terrible customer service. Asked to speak to a manager 5 times and eventually put on hold to make me go away. Joe quote 4 weeks lead time when Thermasol said it was stock