Kitchen & Bath AuthorityReviews of kbauthority.com

Avoid at all cost. My experience is was so negative and still has not come to a conclusion. I do plan to file a case with the Better Business Bureau as I do feel this place is an online scam. I have waited 30 days for my order to arrive. I also had called customer service to check progress and was assured everything was on track. My target day of delivery for Bath faucets and shower had arrive and even passed with no delivery. I had been a bit concerned that I had received. No additional emails post the order or even after phone calls with customer service. When I called customer service, the agent said they would need to check with their supplier and they would get back to me within a couple of hours. There was no return phone call or email as promised. I called again the next day and was informed that two items I ordered were discontinued and no longer available. Keep in mind this is after customer service had confirm they were available and they were on their way. Unfortunately, my other item was backordered. I can understand that, but after waiting 30 days, it was time to cancel. Even with product not being available and the other product being delayed they were unable to credit my account and have to wait until they receive confirmation from the third-party supplier. It’s unfortunate. I was attracted to their selection and their prices and generally the conversations with customer service were pleasant. It just all seems to be a con.

ITS THE BIGGEST SCAM WEBSITE OF ALL TIME. THEY SHOULD BE AWARDED THE SCAMMER OF THE CENTURY. THEY WILL THAKE THE MONEY AND YOU WILL NEVER RECEIVE YOUR ORDER. I HAVE BEEN WAITING FOR MORE THAN 5 MONTHS FOR AN ITEM WORTH $1500.00

Horrible experience! they said my item got delayed because of a natural disaster & charged me for return shipping on an item I never even received….run the other way, this company will take your money! Taylor is the worst at customer service!!!

I purchased a Fire Magic power burner toward the end of September from KBA. They promise a 24 - 48 hour response time to confirm your order and provide shipping details. That notice never came, so one week later I called the customer service line. It seems that the product was out of stock and wouldn't be available for 4 weeks. They did charge my credit card right away, though. I have made more than 6 calls to these folks since September and received very little info about my order. They have sent 3 fake shipping notices that turned out to be invalid, and recently sent a fourth. Is the fourth time a charm?? This has been the worst online shopping experience in a very long time, and it isn't over yet. I suspect that I will have to speak to my credit card provider and/or the BBB for a resolution. Each call I make to KBA is pleasant but just serves to prolong the situation with apologies and more promises (that are of course broken). My advice is to avoid this retailer - they are a drop-shipper that has no actual inventory or warehouse. I will update this if the company actually delivers, or I get refunded.

Purchased a bathroom vanity for $1800 in early September. Got an email with tracking information and reached out to the freight company to get an update because the tracking number didn't exist when trying to use it on the website. They said they did not have anyone with my name, phone, or address in their system waiting for delivery so I reached back out to KB. They accidentally sent me someone else's tracking number. No big deal. Provided me with the correct one. 6 weeks later, I am still waiting for my item. KB sent me an email that the item was delivered. I contacted them several times now that I did NOT get the $1800 vanity and no reply. Now I have to dispute it with my credit card company. They have the same stuff as Wayfair. Order from them instead....

Terrible company to work with. Stay away

I ordered a vanity for a bathroom renovation. I was told, repeatedly, that I had 48 hours after receiving it to report damage. I reported, well within 48 hours, that the vanity arrived heavily damaged (was likely a second or return) and sent multiple photos. I have been told several times on the phone and in emails that I will get a refund, but weeks have passed, and I have received nothing. The product was inferior and unusable--none of the drawers worked. People act pleasant polite on the phone, but the whole thing feels like a scam. I ended up having to purchase a different vanity (this time I used Amazon because I know they stand behind their products) to replace the damaged one. This has been a nightmare and one of the worst customer service experiences I've had. Don't buy anything from them.

We ordered a James Martin vanity on June 22, 2024. It was shown as being in stock, and was supposed to be shipped within 2-4 business days. We did not receive it until July 19, and it arrived without the sink. We notified KB Authority immediately, and when the replacement sink arrived it was apparently smashed into pieces—UPS would not even show us the package, saying it violated their regulations to do so. We asked for another replacement sink, and requested that it be adequately packaged. When it arrived on August 10 it also was smashed to pieces, and clearly inadequately packaged to survive shipment. Additionally, it wasn’t even a James Martin sink, but a "Hydra Pro. “