Kitchen & Bath AuthorityReviews of kbauthority.com

Ordered a bathroom vanity and site said it was in stock (April 3). Later in the day it wasn't and the restock date was April 30. Every day since then, and sometimes twice a day I phoned to get a delivery update. Each time I was told that by the end of day they would give me a tracking number. I never received any updates of any kind from any agent ever. I could have purchased the item somewhere else but I was dragged along for a week with no information about delivery. A sales rep (or supervisor) I spoke to could have at least apologized for the lack of transparency and the misleading information and lack of customer service I was receiving.

Unfortunately I have found this company to be untrustworthy or reliable. After not receiving my complete order, the firm has refused to issue me a refund. I have followed their instructions. Returned what I received and now they say what I sent them was damaged. A blatant lie. It was never even removed from the original packing. No return has been processed and their is no way to speak to a human in the return department. Avoid this place.

This company is a scam. I bought a faucet part that kept getting delayed in shipping. I called to cancel my order after receiving an update that it would ship SIX WEEKS after placing the order, they said no problem. Literally 5 minutes after I hung up I received an email that my order shipped, followed by an email saying I can’t cancel it because it’s shipped. I can return it and incur a 20% restocking fee, a $14.95 “handling fee”, plus the cost of shipping. I’ll be protesting the charge with my credit card company.

So I’m now certain this website is a SCAM. STAY FAR AWAY. They refused to refund me for an item they never had in stock. I contacted my credit card and got a refund from the credit card company. Every negative review is true. SHAME on KB Authority for being so fraudulent and stealing money from their customers. Absolutely criminal.

I purchased a toilet through home depot. The cover is broken. I saw that I could order the top from KB+authroity, was ecstatic! It came and it was the wrong one- going back and fourth with Benji (helpful in the beginning- but then when he didnt know what to do he ghosted us) I was told to call Swiss Madison directly. Swiss had poor customer service and would not replace the top bc they saw that KB refunded me money, where did they refund me? bc I dont see it? I said I would pay for the top still nothing. Trying to get someone to answer my emails( benji- sales rep) or even on the phone is insane. Will never purchase from here.

God help you if you have to return something. They shipped us a damaged vanity. We followed all their instructions for the return to the letter and it still took OVER 3 MONTHS before we received the refund. We also had to store the unit for several weeks while we waited for their carrier to pick it up. Horrible communications with the customer. Many of my emails went completely unanswered. Also, do not believe their shipping time estimates, they are not based in reality.

Ordered a sink on December 24th. Website said it was in stock and after purchase said it would arrive by Jan 6th. On Jan 7th after no hearing anything from them about my order, I called and they told me the sink was backordered and wouldn't ship out until middle of February. New kitchen was being installed on the 17th of January so this wouldn't work. I canceled the order. Fast forward a month and they hadn't refunded the almost $2000.00 dollars to my discover card. I had to get online and message them to give me my money back after I paid interest on my statement over a sink I never received and canceled. Complete scam operation. Avoid at all costs.

Order placed May 20. CHarged in full May 22. Shipped May 24. Attempted delivery June 6 but they sent us cracked and damaged vanities, so delivery was refused before it even was off the truck. Spoke with Sales Rep Ron Silva by phone at delivery time with the driver to process this per their process and they assured us replacements would be sent immediately as our bathroom model had a tight timeline, but they never shipped. Strung me along for weeks and ignored requests for a new ship date. Finally I cancelled the order by phone PER THEIR PROCESS TO DO SO BY PHONE (which I now realize is so they can ignore and deny it) the week before June 28 when Ron Silva finally admitted they would not ship until July. I then also cancelled by email on June 28 because I still had received no documentation or refund. This unethical thief then denied my cancellation by email on June 29, then made false documentation saying he shipped them June 30 about over a week after I cancelled it, then only refunded HALF! I disputed with my credit card company and these fraudulent scammers submitted false claims and fake documents while keeping my $1800 for a year and a half now, even though they sent damaged items and we never received the promised replacements! NO right to charge us any fees, absolutely disgusting wasting so much of our time and now costing more time still trying to get the refund over a year later. Filed a complaint with the BBB and am working on filing a complaint with the FTC. UPDATE: we won the dispute we filed with our credit card company and received a full refund. They reviewed all our documentation that disproved the lies this company's lawyers continued to try and argue and they actually provided fake shipping papers other emails contradicted. (Always send emails documenting everything for a return like this, that is what saved me.)