Kitchen & Bath AuthorityReviews of kbauthority.com

Was emailed and told I would be able to sign for package and inspect it upon delivery. Instead, I came home and the two mirrors were left on the front stairs of my house in the rain, both mirrors were completely shattered. It took three weeks and 8 phone calls and numerous emails to get someone to actually take action to get a refund issued. The return/refund process for this company is absurd and completely unacceptable in this day and age. Absolutely will NEVER purchase anything again from this site and would advise all others to steer far away. This is the Temu/Shein equivalent level of quality and customer service except with complete lack of follow through and quality control.

Just a terrible company, after the first delivery of a new tub and plumbing was damaged upon arrival, the second delivery is missing the plumbing. Now KBA refuses to communicate with me and won't deliver the plumbing parts.

Their customer service is horrible, they lie and don't honor the promise on their website! Their website states, "Low Prices Price Match Guarantee." They don't honor that. I purchased a Modway Solana headboard for $271.69. Since their fulfilment and delivery was taking so long and I needed it by a certain time, my Designer started searching other sites. She found it on Wayfair and Walmart for $175.79, which is almost a $100 difference. I contacted KB Authority three separate times only to be given the runaround, them stating they do price match but it's no guarantee (contrary to their website) and they said they would call me back but no one called me back from any of the times I called. I had to call my credit card company, Capital One to dispute the charge and they had me file a price match claim with VISA, which I'm waiting on their decision to match the price. My Designer and I will never shop with them again. I want to spread the word on their dishonest practices. Response to Kitchen & Bath Authority's reply 9-25-25 All of what you said is not true! I called the Friday after I placed the order to request the price match. Your rep couldn't see in your system is if my order shipped and he stated that he would contact the supervisor about the price match and call me back, which he never did. So I guess your supplier is different than Wayfair and Walmarts because it doesn't seem that their supplier was affected by tariffs since they were selling it for $95 cheaper than your company. You did not offer me a 5% discount. I ended up getting a price match through Visa's Business Card Program. You never intended to give a price match and your website has false advertisement. Your company will end up closing due to your dishonest practices.

KB+A is a scam website that promises free shipping when you order but then emails you demanding you pay a shipping drop fee or they will cancel your order. Their website lists false advertising of prices, in stock items, shipment dates and free shipping. KB+A has the absolute worst customer service I have ever dealt with! I ordered a sink off of KB+A based upon their listed price of $374.79. This included free shipping. Their website also stated that they had 3 sinks in stock and ready to ship in 3- 5 days. Two days after ordering, I received an email from KB+A stating that I had to pay an additional $159 to proceed with the order because the sink was discontinued and it had to be shipped to me from the manufacturers warehouse. I called and spoke with Chino who was of no help. I asked for a Manager and when I was transferred, I was hung up on. I called back and spoke with Taylor who said she was a manager, but she was not. Taylor gave me a run around story about why I was being charged an additional $159 fee. First she said it was because they had to outsource the sink and it was not a shipping fee. Then, she said it was a manufacturers shipping fee. I asked for another manager as I was getting nowhere. I was transferred to Stephanie Rodriguez who said she was a manager. She is not. She is a sales rep. I have now been lied to THREE TIMES! I explained to Chino, Taylor and Stephanie that their website says free shipping and that it says they have 3 in stock. Stephanie said it was 3 in stock for the whole United States. As I was on the phone with them, their website still listed the product as available and ready to ship but at a much higher price. I told all 3 representatives this and that it was false advertisement. They all said their website is not live and needed to be updated. I tried to work with them, even offering to pay at least $50 of the $159 shipping. They refused to cover the shipping considering they were at fault. Stephanie then interrupted me and said she had already canceled my order. When I told her I would be contacting the BBB, she told me to go ahead and then hung up on me. This company has so many inconsistencies. Their employees are very rude and untrained. The company website needs to be shut down.

⚠️ DO NOT ORDER FROM KBAUTHORITY.COM Absolutely Horrible Experience ⚠️ check the better business bureau to see 20 other people who had similar experiences I ordered a 6034 Turbo tub by Americh with a polished chrome linear drain from KB Authority in March 2025. What looked like a smooth buying experience at first quickly turned into a drawn-out nightmare. A full week after I placed the order, I was told the finish I selected was "no longer available." But that was because KB Authority submitted the wrong finish (oil-rubbed bronze), which Americh doesn’t even make anymore. This showed they hadn’t even tried to place the order with Americh for an entire week. It then took them another two weeks to correct and resubmit it. Worse, they wouldn’t give me a purchase number to contact Americh and confirm anything. They claimed they “didn’t have access to that info,” leaving me totally in the dark for weeks. A month later, the tub arrives but they sent the wrong one: I ordered a left-hand drain, and they sent a right-hand. Customer service was useless. They passed me off to their RMA department, which can only be contacted by email, and even their own staff can’t reach them directly. It took a full month to arrange a pickup, during which all my emails were ignored. I had to store this huge tub and pallet the whole time. Then one day I was notified at 10am that the carrier would arrive that same day, between 9am–6pm, and I had to print my own shipping paperwork. No coordination, no warning. The entire process was a mess. If you look at BBB, you’ll see 20+ similar complaints about KB Authority. To be clear, Americh is a great company — the problem is using KB Authority as your dealer. I strongly recommend buying through anyone else also because I know kbauthority will try and reply to this let me reiterate a few things 1. KBauthority made the mistakes on the orders both times not Americh (I confirmed via americh KB Authority called them and placed the wrong order 2. they are not doing anything to fix their customer service issues as evidenced by the over 30 reviews on this site and BBB.com outlining the same problems for years (showing no sign of change) 3. they are not sorry to hear of my bad experience 4. the only thing they could do to make it right is refund me for the lost time on my project time is $$$$ but they wont lastly I read some other reviews and I think the experience is best summed up as "God help you if you have a return"

Extremely Disappointed – Broken Product and Zero Accountability I ordered an LED mirror medicine cabinet, and it arrived with a broken door. That was over two months ago. Since then, I’ve been stuck in an exhausting and completely unprofessional loop trying to get a replacement. I was initially told the replacement would ship within 4–6 weeks, but that timeframe has long passed. Each time I call, I’m told the part is “shipping soon” or that they’re “waiting to hear back from the factory.” I’ve been promised multiple call-backs that never come. It’s become clear that they are either unwilling or unable to resolve the issue. The lack of transparency and accountability is shocking. At this point, I deeply regret not purchasing the cabinet through Home Depot or another reputable retailer. This experience has been nothing short of a nightmare, and I strongly caution others against buying from this company. I no longer trust them, and I just want this issue resolved once and for all.

Horrible experience: Ordered mirror, promised shipment in 3-5 days. After 11 days, no communications, no shipment. Went to website, still indicates product is in stock, will ship in 3-5 days. Emailed for status update - was provided a new delivery date in 3 months Called and blame on everything being incorrect was put on manufacturer - K&BA took no responsibility for everything being incorrect, no communications. Called first person - I asked questions and Benjy hung up on me. Called 2nd person - I asked questions, she apologized for everything being wrong and no commuications. Don't trust this place. Additional comment on the reply: "As soon as we were made aware of the issue, we immediately reached out with an update and offered a discount as an apology for the inconvenience." This is a total and complete lie. No one reached out with an update. I had to reach out to you after the promised delivery date was missed. Your call center indicated that they thought they had sent an update, but confirmed that they did NOT. No discount was ever offered. Another lie. And after a horrible experience, I wouldn't have accepted a "discount" to make up for not treating me as a valued customer. "Regrettably, this inventory discrepancy impacted every dealer across the country, not just our store." Your site was the ONLY one that we could find that had incorrect information listed. Every other site was clear about lack of inventory, and lack of availability. Yours was the only one that continued to show that inventory and shipment was available even after I reached out and you told me I needed to cancel. "Your trust is important to us," - Further lies about the interaction do not lead me to trust you more.

When we went to install the sink, there was a visible defect in the pedestal which had been covered up with white caulk which was easily rubbed off. When I called K&B I was told that it was outside of their 30 day return policy. They offered to sell me another but not replace the obviously defective unit. Guess I really didn't save any money buying from them after all... Well the phone call was recorded for "quality and training" and the pictures I sent clearly show a manufacturing defect.. I explained to agent that it was over 30 days because the defect was covered up and not visible when I opened the box.