Kitchen & Bath AuthorityReviews of kbauthority.com

Extremely poor customer service. They do not follow their own policies. Do not shop here.

this is second order that went wrong, both times was told my fault, ordered hardwired towel warmer and received plug in model follow up was terrible you would think no matter what they would send right part

Realized from the manufacturer of my faucet that the product wasn’t needed. I emailed the company with a request to stop shipment and they shipped instead. I called when the product arrived and I initiated the process to return the product. I was directly requested twice on the phone to NOT open the package or the return would not be processes. I then filled out their form, scanned it, and emailed it back. I then took photos of the box as they requested and sent them. They asked for the box to be opened and to send photos of the manufacturers packaging only, which I also did. Now they want photos of the actual product after confirming I do not need to open the manufacturers packaging. It’s been two weeks since I called and this is ridiculous. I haven’t even shipped the item back yet and it’s been so much effort. Disappointing. This company is giving me the run around and I don’t appreciate it.

The product came broken. It was clearly used, packed in a torn box with the parts loose. My effort to return the item has been arduous. I am getting a refund, but it has taken triple the time and effort with back and forth communications, having to send photos.

They cancelled my order with no explanation or apology 9 days after I ordered it Very frustrating

My experience with KB Authority has been the worst online shopping experience of my life. I purchased a high-end Toto toilet, and it was delivered to my house completely shattered. The box was clearly not packed well enough to survive shipping. Any reputable company would apologize and send a replacement immediately. Instead, KB Authority has dragged this out for weeks. I have provided clear video evidence showing the item is broken inside the original, unopened packaging, yet they are fighting me on a refund. Their phone support is shockingly incompetent; the agent merely a bridge to an RMA process (another team). I have been forced to store a heavy box of hazardous broken porcelain in my garage for over two weeks while waiting for them to "review" a clear-cut case of damaged goods. Do not risk your money here. If your item arrives broken (which is likely given their packing), you will be on your own.

Ordered Kohler faucets items. One of the items had clearly been opened (see attached picture of what the inside of the box looked like when I opened it), clearly was not packaged by Kohler like this. It had scratches, a small dent and a scratch that someone tried to hide. I contacted the company, they will not provide refund, the are claiming it will take 7-14 days to provide status on if they will refund. This company is deceptive, would not purchase from them.

I never received the "free gift" that was listed in the item description and was listed in the shopping cart and order confirmation. It was a milk-frother.