KayolabReviews of kayolab.com

I haven’t received my product, they won’t touch base with me and no way of confirming where they sent it. I want my money back. They sent me a pill bottle from moere which I never ordered. They are scammers, and condescending told me to check my neighbor if they took my package. They can’t even confirm where they sent the package just my area code. bruh. Don’t buy from them.

I would give a negative star review if I could. I ordered back in early February 2023. Still have not received the product and they were definitely quick to get the money out my account. I have emailed their support team several times and no response. At this point I just want my money back, but am unable to touch base with anyone.

This company tried to scam me. I was a customer since Aug 2021, always buying 3months supply. The product doesn't perfectly clear my acne but does keep it under control. On January 2023, I ordered and paid for a 3 month supply. 2 weeks later, I receive a mysterious box with a Hair growth supplement branded Moerie. I contact the company to let them know I never ordered their hair growth pills and to help me figure out why I got it. They wer extremely rude and didn't want to help. 1 month later, I still didn't get my kayolab, still never received a tracking number for my order a month prior. I emailed their support team and stayed without any replies for over a week. When they got back to me they sent me the tracking info telling me it arrived a month prior and asked ME to go to the post office to go ask where is my package and asked me to ask my neighbors 🤣 I told them that I'm not doing that. Then I noticed in the kayolab rep email signature it was saying " Moerie beauty team". I ask if they are affiliated with moerie. She said yes. It clicked immediately when I looked at the tracking info, the slip in the vitamin box. They sent me the vitamin bottle worth approx $50 instead of my 3 months supply acne products worth $129.99. I pointed it out and they offered me to keep the vitamins (that I'll NEVER use and don't want) and they'll ship me my order AFTER OVER A MONTH. I told them no, I don't want the vitamins but if they want to apologize, sending me an additional free 3months supply would be appropriate. The support team (very unprofessional) replied by telling me to pay the shipping to return the wrong item if I want my $129.99 refunded and that the vitamins must me unused and in "mint" conditions like I've ever asked to receive this toy looking capsules haha thank God I paid with PayPal so PayPal refunded me my money and their vitamins is in the trash. It's not about the mistake but how their support team responded to it, very condescending. I'm just done. Found a new glycolic adic acne treatment company to do business with even tho I liked the product.

I wanted this to work soooo bad. However, my skin looks horrible, the worst it’s ever looked in my life. I started using kayolab almost a month ago. It has made my skin soooo much worse. I wrote to customer service and they told me it would take several months and I couldn’t return my products. If they stand behind their products and they work, why not offer a 90 day money back guarantee???