KayolabKayolab is a skincare line designed to help treat breakouts, clogged pores, uneven skin texture, and pigmentation. We help clients achieve clear, smooth, and soft skin with our unique 3-step skincare routine. All Kayolab products are made in the USA, vegan, and cruelty-free. Follow us on Facebook and Instagram @kayolab_skincare.
Kayolab (kayolab.com) has 22 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Nicole F.
I haven’t received my product, they won’t touch base with me and no way of confirming where they sent it. I want my money back. They sent me a pill bottle from moere which I never ordered. They are scammers, and condescending told me to check my neighbor if they took my package. They can’t even confirm where they sent the package just my area code. bruh. Don’t buy from them.
Kat D.
I would give a negative star review if I could. I ordered back in early February 2023. Still have not received the product and they were definitely quick to get the money out my account. I have emailed their support team several times and no response. At this point I just want my money back, but am unable to touch base with anyone.
Popo Y.
This company tried to scam me. I was a customer since Aug 2021, always buying 3months supply. The product doesn't perfectly clear my acne but does keep it under control. On January 2023, I ordered and paid for a 3 month supply. 2 weeks later, I receive a mysterious box with a Hair growth supplement branded Moerie. I contact the company to let them know I never ordered their hair growth pills and to help me figure out why I got it. They wer extremely rude and didn't want to help. 1 month later, I still didn't get my kayolab, still never received a tracking number for my order a month prior. I emailed their support team and stayed without any replies for over a week. When they got back to me they sent me the tracking info telling me it arrived a month prior and asked ME to go to the post office to go ask where is my package and asked me to ask my neighbors 🤣 I told them that I'm not doing that. Then I noticed in the kayolab rep email signature it was saying " Moerie beauty team". I ask if they are affiliated with moerie. She said yes. It clicked immediately when I looked at the tracking info, the slip in the vitamin box. They sent me the vitamin bottle worth approx $50 instead of my 3 months supply acne products worth $129.99. I pointed it out and they offered me to keep the vitamins (that I'll NEVER use and don't want) and they'll ship me my order AFTER OVER A MONTH. I told them no, I don't want the vitamins but if they want to apologize, sending me an additional free 3months supply would be appropriate. The support team (very unprofessional) replied by telling me to pay the shipping to return the wrong item if I want my $129.99 refunded and that the vitamins must me unused and in "mint" conditions like I've ever asked to receive this toy looking capsules haha thank God I paid with PayPal so PayPal refunded me my money and their vitamins is in the trash. It's not about the mistake but how their support team responded to it, very condescending. I'm just done. Found a new glycolic adic acne treatment company to do business with even tho I liked the product.
Jenell B.
I love this product! But twice now, after I have ordered I can’t access the website. I’ve reached out and hear nothing from them. I want to buy more!! I hope this review reaches them.
Will G.
Where do I even begin.. I’ve had skin issues since I was 18. I tried Kayolab after numerous tries and attempts with other products to treat my acne (of which, by the way, I started having zits in places I’d never had zits before). I started using Kayolab in the beginning of July 2021 and honestly, my skin has never been better. I practically haven’t had any zits since I started using the products. This stuff is amazing, only three products, super easy to use.. Apparently, that’s what my skin needed.
Response from KayolabOct 21, 2021
Hi there, Will! Wow, we are truly honored to read about such positive changes in your life. This is exactly what drives our team to do even better because feeling comfortable in your own skin is the most important thing to us. Once again, we appreciate you sharing your story with us and if you ever have any questions, feel free to reach out to us at [email protected]. Warmest regards, Kayolab Team
Barbara B.
100% recommended, finally something that works for my sensitive skin.
Michelle P.
I wanted this to work soooo bad. However, my skin looks horrible, the worst it’s ever looked in my life. I started using kayolab almost a month ago. It has made my skin soooo much worse. I wrote to customer service and they told me it would take several months and I couldn’t return my products. If they stand behind their products and they work, why not offer a 90 day money back guarantee???
Response from KayolabSep 23, 2021
Hello Michelle, Thank you for reaching out to us regarding this. Just to double check, are you aware of the purging process? It sounds like this is what you were experiencing, and it’s completely normal. Purging is the skin detoxing inflammation that has built up under the skin, and it happens within the first few weeks of starting new products with active ingredients. The purging process and its duration is based on your unique skin and what is going on below the surface of your skin. In any case, our support team has already contacted you regarding this matter, and it should have been resolved. We would like to ask you to check your email for our communication, and if you still have any questions or concerns, please reach out to us at [email protected]. Warm regards, Kayolab Team
Debbie S.
I am using Kayolab just for a few days now, and I've noticed that my skin has become more even, but I am not sure if it will have an effect on my acne, too. To be continued :)
