KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

TatiaJ
Jul 12, 2026
Good perfume
OMG kayali! You surprise me again with the order. The presentation is very beautiful. You guys did a good job. I'm still in love with the fleur Majesty. Every where i go they keep asking me what perfume is that and that i smell so good. You're the best and the customer service also 😉 Thank you kayali team
Response from KAYALIJul 13, 2026
Hello TatiaJ, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Lorrie M.
Jul 9, 2026
The sample that came with my order was broken
The sample that came with my order was completely crushed. I initially threw it away as there were shards of glass. Then customer service told me I needed to send photos and videos. I dug what I could out of the trash and sent a photo but it was not enough for you. I was basically told too bad. Very poor customer service.
Response from KAYALIJul 10, 2026
Hello Lorrie, We are very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of service we strive to provide. A member of our team will be reaching out to you shortly to review your case and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to make things right. Thank you for your patience. With Love, KAYALI Customer Care Team
badvette
Jul 8, 2026
The order came quickly which I…
The order came quickly which I appreciated. The scents are marvelous! This is my second purchase and I always get compliments!
Response from KAYALIJul 9, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Anna M.
Jul 8, 2026
A little upset that on the same date …
Kayali is the best, best customer service, best fragrances! I already have 14 different perfumes form them….. and I want more!!! 😍
Response from KAYALIJul 10, 2026
Hello Anna, Thank you for the KAYALI love! Great news! The Evening Bag is back in stock in a limited quantity and we have already updated your order to include it. We truly appreciate your patience while it was unavailable, and we can't wait for you to receive your Boujee Kitty order! With Love, KAYALI Customer Care Team
Anna N.
Jul 8, 2026
The perfume really does smell amazing!
The perfume really does smell amazing!
Response from KAYALIJul 9, 2026
Hello Anna, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Kimberly D.
Jul 8, 2026
Product
I am absolutely happy with my purchase.
Response from KAYALIJul 9, 2026
Hello Kimberly, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Jillian W.
Jul 8, 2026
Received what I ordered!
Received what I ordered!
Response from KAYALIJul 9, 2026
Hello Jillian, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Melissa B.
Jul 8, 2026
Summer Scents that are Devine
I love the Vacay line of perfumes! All of them are light and beautiful. I was able to buy small tester sizes of all the scents I was curious about and I really loved that convenience. I received my shipment really quickly too so that’s always a plus!
Response from KAYALIJul 9, 2026
Hello Melissa, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

About KAYALI

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KAYALIReviews of kayali.com

KAYALI reviews

Good perfume

The sample that came with my order was broken

The order came quickly which I…

A little upset that on the same date …

The perfume really does smell amazing!

Product

Received what I ordered!

Summer Scents that are Devine

About KAYALI

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

KAYALI reviews

Good perfume

The sample that came with my order was broken

The order came quickly which I…

A little upset that on the same date …

The perfume really does smell amazing!

Product

Received what I ordered!

Summer Scents that are Devine