KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jas
The website was easy to navigate and my items were received within days of ordering.
Response from KAYALIOct 15, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Maria M.
Bad experience I never received a email for tracking my package and somebody stole my package..I claimed and they said it was delivered two days before I send a mail to cancel my order because it was to long and not received a notification ..
Response from KAYALIOct 21, 2026
Hello Maria, Thank you for the KAYALI love, and we’re truly sorry to hear about your experience. We’ve reviewed your order, and the carrier confirmed it was delivered before your cancellation request was received, and we were no longer able to cancel it. We truly value your feedback and will be sharing it with our team as we continue to improve our shipping experience. Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team
customer
I was unable to return anything. I wasn’t aware of the return policy on the items I purchased so that is my mistake.
Response from KAYALIOct 16, 2026
Hello, Thank you for your honest feedback, and we are sorry you weren’t able to return your items. We truly appreciate you taking the time to share your experience. Our return policy is available on our website at https://kayalihelp.zendesk.com/hc/en-us/articles/39175853563409-What-is-your-Return-Policy , and we are always working to make it as clear as possible for our customers. If there’s anything we can do to help, such as recommending ways to enjoy your purchase or answering questions about your order, please reach out to us, and our team will be happy to assist. With Love, KAYALI Customer Care Team
Erica W.
Delivery, quality , fit
Response from KAYALIOct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Palak M.
Amazing experience. Ordered online and the package came very next early morning. The fragrances were magical - super worth it!
Response from KAYALIOct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Janet S.
It was easy to shop, easy to checkout and the shipping was fast. I am enjoying my perfume. I love it!
Response from KAYALIOct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Eda
Jai reçu un parfum cassé j’ai contacté le service client mais sans réponse
Response from KAYALIOct 14, 2026
Bonjour Eda, Merci d'avoir pris le temps de partager votre avis, et nous sommes sincèrement désolés que votre parfum soit arrivé cassé. Nous comprenons votre déception. Notre service client va vous contacter par e-mail afin de résoudre ce problème au plus vite. Merci pour votre patience et votre compréhension. Bien cordialement, L'équipe Service Client KAYALI
Monica
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order another one with the Coconut scent which I’ll be receiving on Thursday ! Can’t wait I’ll be ordering one each week until I have the entire collection !
Response from KAYALIOct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
