KayakoReviews of kayako.com

A severely low loading speed of the system, make you cannot reply to conversations.

This is the badly designed, unintuitive user interface. One of the worst I have ever seen. I don't know why anybody would use it.

Do not deal with this company, their product has become awful and their support is even worse now. I am currently trying to cancel our service but they just ignore us and continue to take unauthorised payments.

During the demo, Kayako executive promised a lot of in-development features and prompt support. The moment we bought the plan, we didn't hear from them. We have a lot of open tickets and they never reply. It's been 6 months since we are Kayako's customer and we are facing a lot of problems. Mainly, their software and APIs are so unstable, it breaks our production environment very frequently. The worst thing is there is no option to cancel the subscription or delete the customer data! DO NOT BUY KAYAKO SUBSCRIPTION. PERIOD. USE HELPSCOUT OR ZENDESK. THANK ME LATER.

Used to be good software with good support. Now looking dated and as for support (from the support system company)... well I have had an urgent issue for 3 days... no support!!!

I recommend buying an alternate solution instead of Kayako until such time as they look after their customers, stop hiking the prices up and respond to support requests. Kayako charge existing customers that have perpetual licenses extremely high charges for support. Kayako introduced new excessive support and upgrade charges well beyond the original agreement that perpetual licences holders had originally agreed and signed up for. Failure to pay the additional charges means that software updates are not available. Kayako has many bugs which are resolved with the upgrades.