KayakoReviews of kayako.com
- 2.222 reviews
- Internet & Software
- Austin, Texas
KayakoAbout Kayako
Kayako is a customer support platform built around Kay, an AI agent that autonomously resolves customer tickets. Kay plugs into your existing helpdesk with no migration, no workflow disruption, and no new tools for your team to learn. It does more than just answer questions. It takes action. It processes refunds, resets passwords, updates accounts, tracks orders, handles subscription changes, and works through multi-step requests from start to finish, instantly, 24/7, in any language. Every customer gets a fully white-glove onboarding with Kay live and resolving tickets within days, not months. You only pay for tickets Kay actually resolves. For teams looking for a complete solution, Kayako also offers its own full helpdesk platform with AI built in from the ground up. Over 10,000 support agents trust Kayako to scale their customer service without scaling headcount. Founded in 2001, Kayako combines over two decades of helpdesk expertise with an AI-first approach purpose-built for the mid-market.
Kayako (kayako.com) has 22 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
- Also known as
- kayako.com
- Website
- kayako.com
- Category
- Internet & Software
- Location
- Austin, Texas
- Listed on Five Star Index
- 2026
About these reviews
- Replies
- The company has not replied to any reviews yet.
- Latest
- Most recent review: May 2026.
- Edits
- Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
- Score
- This company cannot pay to remove reviews or change its score.
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