Kawasaki USAReviews of kawasaki.com

My Kawasaki engine was serviced under warranty on 2 occasions in 1.5 years after purchase. Second event, I was declined warranty due to carbon buildup on valves. Kawasaki claimed poor fuel and additives caused it. I had use ONLY Ethanol free rec fuel at $10/gal. for that first 1.5 years. This was a poor, inaccurate excuse to deny my warranty claim. Weak battery, coil pack failure, backfiring, then valve issues all in 1.5 years. Poor product and miserable warranty assessment. No more Kawasaki engines for me!

Bought a new 2026 Kawasaki ridge hvac got it home rode it for 15 minutes. Turns out it had now power. Took it down to the dealer ship it’s been down there for 3 weeks now and it sounds like a fuel pump issue. Turns out the pumps are on back order from a different country and there’s no ETA. Called Kawasaki and there no help at all. They told me they have no idea when they will be here. So the dealership had another one in the shop so they swapped fuel pumps with mine had the same issue. I talk to other dealerships, They were having the same issue as well. They replaced three fuel pumps in one machine before they got it going so I had to order a used one I paid $550 waiting for it to get here. I’m sure I won’t get reimbursed for that. all in all I wish I would’ve never bought a Kawasaki should’ve stuck with the Can-Am. I just figured with their new motor they would last longer and be a good machine turns out they’re junk and their customer service sucks. Don’t recommend buying one of these there has been multiple machines just like this having the same issue and Kawasaki knows about it and they won’t do anything about it.

Had a 2023 Kawasaki klr650 and it was in the shop for 10 months .In that time they said it was fixed 3 times and it was not .I had to call Kawasaki customer service to get them in involved. They said the factory tech went to the dealership and diagnosed it. 2 fuel pump ,wiring harness, throttle body ,valve adjustment and many more parts .I went and picked it up and was told the bike would not start in neutral with the kickstand down .At that point I sold the bike Back to that dealership and out the 10 Payments and parts i installed .First time buying a Kawasaki and last Time. The Extended warranty was not worth the money.

Ho comprato una Kawasaki Z900 SE 2025 il 4 agosto di quest’anno in una concessionaria ufficiale della provincia di Brescia. Dopo pochissimi km ho subito percepito che qualcosa non andava: sporadici e anomali "vuoti" di potenza al motore! Tanto ero felice per l’acquisto che non ho voluto dare troppo peso a questo problema. Purtroppo percorrendo altri km, sempre in rodaggio, mi sono dovuto arrendere all’evidenza dei fatti: quei fastidiosi vuoti di potenza in accelerazione non solo non si erano attenuati ma si ripetevano con maggiore frequenza. Vuoti presentatisi una volta in uscita di curva e in questo caso per poco non mi andavo ad ammazzare. Al primo tagliando programmato, a distanza di 20 giorni dall'acquisto, ho segnalato il problema ai meccanici della concessionaria dove ho acquistato la moto, questi hanno proceduto a un reset della centralina. Dopo un paio di giorni, non riscontrando alcuna miglioria, ho deciso di inviare un video del difetto al concessionario. Una signora, immagino la responsabile, mi ha quindi invitato a (ri)portare la moto presso la loro officina il successivo lunedì 1 settembre. Dopo 3 giorni, il 4 settembre, non avendo ricevuto notizie, ho chiamato l’officina della concessionaria. Il capo officina mi ha riferito di avere inviato una diagnosi ai tecnici Kawasaki e di essere in attesa di una loro risposta. Dopo altri 5 giorni, il 9 settembre, non avendo ricevuto alcun cenno da parte del concessionario, ho richiamato nuovamente. La solita signora però, in maniera alquanto sbrigativa, ha spiegato di non avere alcun aggiornamento, aggiungendo che, visto il maltempo, i meccanici non erano potuti uscire per provare la mia moto. Quella stessa signora, inoltre, mi ha invitato a non chiamare più ma di attendere di essere chiamato. Prima di riagganciare le ho chiesto di potere almeno fruire di un mezzo di cortesia visto che la Z900, al momento, è l'unico mezzo di cui dispongo per raggiungere la mia sede lavorativa. La donna, con la stessa velocità della volta precedente, mi ha però congedato consigliandomi di fare la stessa domanda a Kawasaki Italia. Inutile aggiungere che anche Kawasaki Italia se n’è lavata le mani lasciandomi a piedi e senza troppi convenevoli. Ritengo che un cliente debba essere trattato con più rispetto in caso di problematiche che, in altri forum, ho letto essere note e che, probabilmente, non hanno ancora una chiara risoluzione. Mi auguro di non dover dare mandato a un legale di fiducia di far valere i miei diritti nelle sedi opportune ma, visti i chiari di luna, temo sia l’unica strada percorribile.

I bought a new Kawasaki Pro MX Mule last April. Initially delighted with the machine until I noticed that the powder coat finish is coming off all over the chassis and frame. It has done 48 hours! This was immediately reported to the supplying dealer well within the 1 year warranty period who has been very helpful. He brought a Kawasaki representative to the farm who agreed there is a problem. Someone in Kawasaki has refused to rectify the issue satisfactorily and the supplying dealer has now informed me that they have a number of other machines with the same problem. It would have been a great machine but the build quality is shocking. I expected so much more. Steer clear would be my advice

worst bike ever! Kawasaki ZX6R is the most horrible bike i have spend my money on issues all over it recently the bike has started to make an issue when i turn it on it shut itself of again after a couple of seconds. stay away from this bike it worthless and idiotic !

Bought a brand new ZX14R with a full warranty. Purchase Date April 14, 2025. As of this writing on June 27, 2025 it has been in the shop since April 18, 2025. The head gasket leaked coolant onto the headers. Kawasaki and the dealership Cycle Sports Center of Orlando have done absolutely nothing to accommodate me. Still waiting on parts (valve springs).

If I could give less of a star for customer service, I would, but it won't let me Kawasaki, you need attention, your customer service is a joke. I was on the phone for an hour and 10 minutes with a person who said they were gonna help me. Send me the email and straight lied to me. Didn't send me anything. I'm trying to give you guys the chance like I gave BRP and Honda. With my new invention, they've reached out to me. And also, their head, the product engineer reached out to me after the videos. I sent them for my new invention within hours. I think you would like the chance not to have your competition. Come out with my invention before you reach out to me.Please have a great day 941 462 8773 my name's josh