KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

Showing 258 reviews with 1 star · Clear filters

william R.
Feb 12, 2026
My order was placed on 1-6-26,I've…
My order was placed on 1-6-26,I've never received a tracking number after being told it has been shipped twice. I've talked to several people who say they will get in touch with shipping and email me the number. The last person I spoke to was Carol, a Customer Service Representative, who sent me an email saying the order had been dispatched and they would send me an email shortly with the tracking #. That was 2-9-26 at 11:22 AM it is now 2-12-26 and still no email with a tracking number.
Response from KatuChefFeb 23, 2026
Hello William, Thank you for your feedback. We understand the importance of clear shipment updates and tracking information. Our team has reviewed your case and will provide tracking details as soon as they become available. We have assigned an agent to assist you directly and ensure you receive the information needed. Kind Regards, Blake from KatuChef
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Jerry
Feb 11, 2026
Ordered 1/10/26 today is 2/11/26 still…
Ordered 1/10/26 today is 2/11/26 still no product Also they say can't track my order asking for a full refund to my card order # A9302A8837 They have refunded my money thank you for that.
Response from KatuChefFeb 22, 2026
Hello Jerry, Thank you for sharing your feedback. We understand how important timely delivery and order transparency are. We have located your order #A9302A8837, and we can confirm that all charges were fully refunded. If you have any further questions regarding this case, don't hesitate to reach out to our support team. Best regards, Blake from KatuChef
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customer
Feb 7, 2026
Worst customer service !
Worst customer service !! I've sent pictures/emails multiple times with no response. Paid a lot of money thinking I was receiving 2 titanium boards. Only received 1. Sent pictures showing how scratched boards were after only using once or twice. Then noticed the board was bubbling round the edges. Not happy!!
Response from KatuChefFeb 9, 2026
UPDATE Hello there, Thank you for sending over your order details. We've been able to locate your order and have assigned an agent to review your case further. Our team is eager to work with you to resolve this ASAP. __________ Hi there, Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service didn’t meet your expectations. Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Jack
Feb 6, 2026
Katuchef Scam Company
Katuchef is a scam company. They took my money, never delivered the order, and did not refund me. They must do this to everyone because they have email prompts that immediately respond to a customer's request to find out status of the order. Purely a SCAM company. DO NOT BUY YOUR CUTTING BOARD HERE
Response from KatuChefFeb 6, 2026
Hello Jack, This isn’t the level of experience we want our customers to have. As we cannot verify your order from the information provided in this review, we've sent you a request for additional details. Looking forward to your reply, Blake from KatuChef
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Luc
Feb 4, 2026
Don't order, it's a scam according to me
We ordered through an add in Canada and no mention of it being US dollars, that's the first issue, the second was no news whatsoever after first email until I wrote back almost a month later. I wanted to cancel and they replied that I had to receive it first and apparently it was finally in the mail. Received it on January 9th and it was smaller then my wife thought so we wanted to return for refund but after over a dozen emails they have yet to reply to my request on how to do so and my time is running out, any suggestions?
Response from KatuChefFeb 5, 2026
Hello Luc, We are continually working to improve and appreciate you taking the time to provide your feedback. The experience you've described is not what we aim to provide our customers with. Our team is eager to review your case in-depth and help you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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A happy C.
Feb 3, 2026
Disappointing as unusable
This product arrived with a lot of damages around all four edges. packaging was fully intact, I have not used it, item is still in its package, couldn’t get refund as it’s over 30 days. Totally waste of money, cannot speak to anyone to get a replacement or refund
Response from KatuChefFeb 5, 2026
UPDATE Hello there, An agent has been assigned to review your case in detail. Our team will reach out to assist you and work toward a resolution. If you have any additional questions or need further assistance, please feel free to reach out. _________ Hello there, Thank you for bringing this up. Our team is eager to get to the bottom of this and help you accordingly. As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your inbox whenever you have a moment. Best wishes, Blake from KatuChef
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Sarah M.
Feb 1, 2026
Fake chopping boards
I have had the chopping boards independently tested and they have 0% titantium. I requested a refund and it was ignored. Unacceptable poor quality product and terrible customer service. Edit in response to katuchef.com reply: I have not received any refund from katuchef.com.
Response from KatuChefFeb 4, 2026
UPDATE Hello Sarah, Thank you for providing your order information. We were able to locate your orders, and we're glad to see that you’ve already connected with our support team. We can confirm that your order has been cancelled and refunded on December 29th. If you have any additional questions or need further assistance regarding the order, please feel free to reach out. We’re always happy to help. _________ Hello Sarah, Thank you for sharing your feedback. Your concerns regarding product quality and customer service are important to us and we would like the opportunity to look into your case further. Since we could not identify your order from this review, we have reached out via email to request more information. Please reply directly to that message so we can investigate and help in resolving this. Kind regards, Blake from KatuChef
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Topcatz
Feb 1, 2026
Beware of $ charged, USD only not stated
Their webpage indicates fast delivery to my City, looks good and a bit pricey, but I’m over plastic cutting boards. I’ve purchased, and notice I’ve been charged significantly more than my invoice from Lithuania. When I tried to contact via the email attached to the order, it came back as doesn’t exist! Red flags…. Eventually I was sent an invoice in USD, which explains the huge price increase. I have tried to cancel the order, within the hour, but they are saying it’s been sent and refusing to pull the shipment. Beware of the $ charged, at no point does it say USD. I DO NOT RECOMMEND
Response from KatuChefFeb 4, 2026
UPDATE Hello there, Thank you for sharing your order details with us. We’ve identified your order and escalated your case to an agent who will address any of your concerns regarding the pricing and communication. Our team is committed to ensuring your satisfaction. _________ Hello there, Thank you for your feedback. We are saddened to hear about the frustration you've encountered. We want to assure you that transparency is important to us, and we're eager to review your case further. Since we could not identify your order from this review, our team has reached out via email requesting more details. Please reply directly to that message so we can investigate and support you accordingly. Kind regards, Blake from KatuChef
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